Patient Services Associate

Patient Services Associate | No Healthcare Experience Required

Location: Lakewood, CO Employment Type: Full-Time Compensation: $25$30/hr + quarterly performance based bonuses.

You've spent years delivering a premium experience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Now use those skills where they pay what you're worth.

Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day.

Training is 100% provided. Your service background is the qualification.

Key Responsibilities

This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close.

• Build relationships with clients to maximize achieved outcomes
• Welcome clients, orient them to their session, and maintain a calm, professional presence throughout
• Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training)
• Document session notes and update client records accurately after each appointment
• Maximize client retention rates so they complete the full course of treatment
• Maintain a clean, organized, consistent environment that clients depend on

No two clients are the same. Your standards always are.

What We're Looking For

• 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc
• A service standard that holds regardless of how your day is going
• Professional composure to redirect client energy in a productive direction
• Strong attention to detail; following a process and documenting it accurately
• Reliable attendance; your clients schedule their day around you showing up

Compensation & Benefits

• $25$30/hr - A meaningful step up from most hospitality and retail pay
• 90% employer-paid medical, dental, and vision starting on day one
• 10 PTO days (increases to 15 after year one) + 10 paid holidays
• 401(k) retirement program
• Paid training: We invest in getting you fully certified before you ever see a client

About Serenity

Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard. We've built a reputation on operational excellence and people who take their craft seriously. If you bring the service background, we'll handle everything else.

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.