CATERING FULFILLMENT MANAGER

Catering Fulfillment Manager

$15 - $20 per hour

We offer flexible schedules, competitive pay, advancement opportunities, benefits, free food & swag, and most major holidays off.

If you are looking for a fun place to work, a place to build relationships, and an opportunity to give back to the community...come join our team!

Our Catering Fulfillment Managers are Representatives & Ambassadors in & outside our restaurants. As a Catering Fulfillment Manager, you are expected to work in conjunction with the Catering Sales Manager and Kitchen Leadership to fulfill and execute the daily catering orders in a seamless and efficient manner. The Catering Fulfillment Manager is key to the front of house operations of our catering program, working hand in hand to complete the necessary daily tasks to provide a seamless and punctual catering experience for our guests. Interaction with our catering clients requires a positive attitude and an emphasis on guest service, efficiency, and accuracy.

The Basics

• Responsible for all catering preparation, organization and execution of orders
• Responsible for expediting and packaging all catering orders for our delivery drivers
• Strong communication and timing expectations with store leadership and kitchen team
• Providing timely and clear communication of orders to store leadership
• Ensure all orders are delivered correctly and timely
• Accurate order implementation into the POS
• Compliant credit card handling
• Understanding and execution of catering procedures and systems
• Responsible for communicating & providing feedback with our 3rd Party Driver Program Partnership

Order Preparation

Assembling and preparing catering orders according to client specifications and company spec standards.

Quality Control

Checking the quality and presentation of food items before they are packed or delivered. Communicating and holding ourselves accountable if it doesn't meet our standards.

Logistics Coordination

Coordinating the timing and logistics of order fulfillment to ensure accurate delivery and pick-up.

Customer Service

Communicating with guests in a positive, kind and hospitable manner.

Inventory Management

Ensuring adequate stock levels of food, beverages, and supplies for catering, and managing inventory to always stay stocked and ready.

Compliance

Adhering to health and safety regulations, including proper food handling and sanitation practices.

The Perks

As a part of Ciccio Restaurant Group, under the 'Local Brands' division, our goal is to grow organically through our people. We understand that hiring the right people with the right systems in place while offering an equitable, energizing and positive place to work is the key to our success.

Benefits | Paid Time Off, 401K with up to a 4% company match, Medical Dental & Vision Health Benefits for qualified full time team members

Growth | Be a part of a growing brand with the ability to cross train and learn new skills

Discounted Meals | When you work (and on your days off!)

Cool Swag | That you'll even want to wear on your day off

Culture | That's fun and connected and gives back to the community

Holla-Days | Closed for most holidays, so you can enjoy time with family and friends

Be Yourself | You are beautiful, and we celebrate your individuality

Pre-Reqs

• 18 years of age or older
• Legally permitted to work in the United States (we participate in E-Verify)
• Flexibility to work evenings, weekends, and holidays as needed.
• Team player with a positive attitude and works with a sense of urgency
• Reliable transportation to and from work
• Can work in both hot and cool environments
• Self-accountable in upholding high standards
• Able to work in a fast-paced setting for up to 8 hours daily, or as needed
• Willingness to learn and develop

Work Skills & Values

• Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
• Communication | Talking to others to convey information effectively & clearly.
• Dependability | Being reliable, responsible, and dependable, and fulfilling obligations, with a sense of urgency and intent.
• Attention to Detail | Being careful about detail and thorough in completing work tasks. Having a knack for organization and innovation.
• Cooperation | Being pleasant with others on the job and displaying a good-natured, positive attitude. Being nimble and open to change and growth opportunities.
• Integrity | Being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do.
• Stress Tolerance | Accepting coaching & feedback; and dealing calmly and effectively with high stress situations. Being comfortable with multi-tasking is crucial.
• Guest Love | Building relationships with our guests and recognizing guests for their loyalty. Active participation in our restaurants and interacting with guests and team frequently.
• Systems Efficient | Strong accounting knowledge and comfortable on computers/ with technology. Takes initiative to solve problems as they come.