VP of Operations - IT Support Supervisor
The Rockridge Group
Job Description
Job Description
Location: South San Francisco, CA
Reports to: VP of Operations
Key Responsibilities:
- Technical Support: Provide advanced technical support for hardware, software, and network issues, including escalated tickets from L1 and L2 support teams.
- Incident Management: Diagnose, troubleshoot, and resolve complex IT incidents, ensuring timely resolution and minimal disruption to business operations.
- System Administration: Perform system administration tasks, including configuration, maintenance, and monitoring of servers, networks, and applications.
- Network Incidents: Maintain and troubleshoot network infrastructure incidents
- Documentation: Create and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides.
- Project Support: Assist in the planning and execution of IT projects, providing technical expertise and support as needed.
- Training: Provide guidance and training to L1 and L2 support teams, enhancing their technical skills and knowledge.
- Biotech Lab Support: Support any instruments in the Lab environment and collaborate with any 3rd Party companies to configure devices, equipment, and solve any incidents.
- Continuous Improvement: Identify areas for improvement in IT services and infrastructure, recommending and implementing enhancements.
Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Experience: Minimum of 5 years of experience in IT support, with at least 2 years in an L3 or equivalent role.
- Technical Skills:
- Proficiency in Windows and Linux operating systems.
- Experience with virtualization technologies (VMware, Hyper-V).
- Strong knowledge of networking protocols and hardware.
- Familiarity ITSM Tools (Jira, Service Now or others)
- Asset Management skills
- Advanced troubleshooting and problem-solving skills.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management abilities.
- Customer-focused mindset with a commitment to providing high-quality service.
Working Conditions:
- Full-time position
- Onsite - 09am to 06pm.
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the VP of Operations - IT Support Supervisor in South San Francisco, CA vacancy
$280k - $420k
.... We are seeking a forward-thinking and operationally strong leader to lead all aspects of the... ...optimizing scalable People processes that support a growing and high-performing workforce.... ...across Legal, Finance, Security, IT and other departments to align people programs...SuggestedFull timeWork at officeLocal areaWork visaFlexible hoursShift work$238.4k - $275k
...ecosystems help your business move faster, operate smarter and grow sustainably. With... ...logistics but building what comes next.Job Title:VP, HR Business OperationsCompany:... ...shift from reporting activity to decision support, driving programmatic delivery and producing...SuggestedFull timeShift work- VP of Operations | Medical Device StartupA venture-backed medical device company developing innovative surgical technology is seeking a VP... ..., quality systems, and operational processes capable of supporting significant production growth.Key Requirements:• Medical device...Suggested
$255k - $319k
...ecosystems help your business move faster, operate smarter and grow sustainably. With... ...logistics but building what comes next.Job Title:VP Compensation Strategy and... ...and shaping compensation strategies that support business priorities, talent outcomes, and...SuggestedFull timeImmediate start$180k - $250k
...others to do so. YC S24. The Role We are looking for a VP of Operations to build and lead the systems that make Corgi run. This is a... ...improve vendor, partner, and operational relationships. Support organizational planning, resourcing, and execution against company...SuggestedFlexible hours- A leading financial services firm is seeking a VP of Operational Accounting in San Francisco. This executive role involves leading payroll, accounts payable, and receivable functions for a global organization, with a focus on efficiency. Candidates must have CPA, 14+ years...3 days per week
- ...San Francisco, and Seattle The Director/ VP Revenue Operations is the CRO's most critical early hire.... ...does not exist yet. You will design it, build it, and own it. This role requires... ...Forward Deployed Creatives, Deployment, and Support hires Build the living sales playbook:...Remote work
Runway Financial
San Francisco, CA5 days ago $300k
...service, with direct access to our physicians. Each physician, supported by a dedicated nurse and patient care administrator, has an... ...demographics. The Opportunity: We are seeking a proven, hands-on operations leader with experience leading teams across multiple...Work at officeWorldwide$340k - $370k
...Team / Role Reporting into the COO, the VP of Revenue Operations is a critical driver of Checkr's growth... ...what Checkr needs to invest in now to support growth in the years ahead, and drive execution... ...to be asked to modernize — you lead it. Proven GTM Operations leadership at...Local areaImmediate startRemote workFlexible hours$220k - $280k
About the Job Role: VP of Operations Location: San Francisco, CA (Hybrid) Employment Type: Full-time Compensation: $220,000-280,000 + performance bonus + equity About Ever Ever is building the future of auto retail. As the first AI-native auto retail platform, we are...Full timeFlexible hours- ...on reasoning layer that augments security operators with superhuman capabilities. The results... ...— now it's time to go from 1 to 10. The VP, Revenue Operations will architect the predictable... ...experience in B2B SaaS, including supporting high‑growth enterprise sales motions —...Full timeLocal areaFlexible hours
- Front is the customer operations platform built for B2B complexity, keeping every team, tool,... ...Startup Employers 2022 List. Front is hiring a VP, Revenue Operations to lead and scale the... ...Desk Lead a global Deal Desk team that supports complex, high-value deals with pricing...Work at officeImmediate startRemote workWork from homeMonday to FridayFlexible hours
$111.79k - $207.61k
The PositionThe Program Operations Compliance Manager will play a critical role on the HCO team at Genentech. This role is responsible... ...and procedures that govern the conduct of Genentech activities.Supporting other duties and projects in functional areas such as operations...Full timeWork experience placementWork at officeLocal areaRemote workRelocation package- ...customer care, and team-first culture. We are looking for a driven, organized, and confident leader to help manage daily operations, support our team, and deliver excellent customer services. This role is deal for someone who thrives in a fast-paced environment...Work at officeWork from home
$115k - $140k
...location.Position Summary:This Legal Operations Manager will be primarily responsible for supporting all aspects of contracting... ...Resources, Finance, Facilities and IT) and all levels of management.... ....Department704- LegalEmployment TypeFTEMinimum ExperienceManager/SupervisorContract workFlexible hours- Company DescriptionArtech is the 10th Largest IT Staffing Company in the US, according to... ...& Collaborations, oversees all operational aspects of human specimen acquisition from... ...expectations.Provide project management support for Scientists for non clinical trial projects...Work at officeImmediate start
$189.4k - $351.7k
...satellite sites. Within this function, Business Operations and Portfolio Controls are critical... ..., processes, and digital capabilities to support decision‑making and strategic planning,... ...coordination with Campus Development and IT, including program dashboards, analytics...Full timeContract workLocal area- ...innovative solutions to energize the digital grid. The Commercial Operations Specialist has a broad base of responsibilities related to the... ...sectors. Hitachi Energy's Grid Automation business unit supports 50% of the top 250 global electric utilities. Our Grid Automation...Contract work
$220k - $240k
...Encoded is seeking a Director, Total Rewards & Operations. This is a build role at a pivotal stage... ...and service-delivery model, to support the company's growth and increasing organizational... ...Total Rewards Partner with the VP, People & Culture and the Board's...Encoded Therapeutics
South San Francisco, CA5 days ago$24.58 - $29.19 per hour
...company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding... ...Develop skills for career growth through an outside sales or operational management career track Use your inside sales or customer service...Full timeTemporary workTraineeshipFlexible hours$331.6k
...The PositionGenentech is seeking a transformational Vice President, Head of Site Services Operations to lead one of our most strategically critical functions. This pivotal executive role oversees the operational heartbeat of our South San Francisco campus—a 200+ acre...Full timeWork at officeLocal area$140k - $185k
...more than 2 million Verkada devices are deployed across 170+ countries. About the RoleVerkada is seeking a Manager for our Technical Support Engineering team. We are looking for a technical leader who will help grow our global team dedicated to supporting our customers 24...Full timeWork at officeWork visaFlexible hoursShift work$90k - $110k
...Job Description Job Description Job Description : IT Services Operations Manager Department: Hardware Life cycle Services Lo... ...United States and Canada. Our Service Team handles remote support, on-site IT support and hardware life cycle service requests...Remote work$49k - $55k
...Job Title Office Operations Coordinator Job Description In Some Jobs You Take Orders. In This One, You Write History. Join... ...focus is office-wide, you will also be providing administrative support to our executive leadership team and have the opportunity to...Full timeWork at officeLocal areaWorldwideFlexible hoursShift work$116k - $166k
...spanning paid and owned channels, creating prioritization frameworks to allocate resources efficiently.Partner with finance and product operations to apply investment frameworks to the CTV portfolio, ensuring marketing spend and growth goals are aligned with overall business...Shift work$117k - $234k
...What you'll do...Role summary: This Senior Manager, Technology Operations will be responsible operational launches, ops performance, and... ...technology solutions, driving operational efficiency, and supporting continuous improvement initiatives. The successful candidate will...Full timeTemporary workPart timeImmediate start$169k - $338k
...approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to the business... ...following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...1601 SE 10th St, Bentonville...Full timeTemporary workPart time- Lux, located in South San Francisco, is seeking a detail-oriented professional to handle accounting, HR, and office management tasks. The ideal candidate should have over 2 years of accounting and 1 year of HR experience, along with excellent communication skills. This...Work at office
Lux
South San Francisco, CA5 days ago $87.1k - $126.1k
...Operations Supervisor Brisbane, CA 94005 JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for... ...100.00 – 126,100.00 USD per year Personalized benefits that support personal well‑being and growth: 401(k) plan with matching...Daily paidContract workFor contractorsLocal areaMonday to FridayShift workUS AMR-Jones Lang LaSalle Americas, Inc.
Brisbane, CA2 days ago- ...Assist the General Manager in all departments in the effort to generate profit, meet or exceed budget expectations, and maintain operational and guest service standards. Directly supervise all departments including Front Office, Housekeeping, Sales, and Engineering to ensure...Immediate startWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VP of Operations - IT Support Supervisor. Be the first to apply!
Related searches
- senior manager clinical operations South San Francisco, CA
- director of basketball operations South San Francisco, CA
- business operations manager South San Francisco, CA
- operation manager South San Francisco, CA
- radiology operations manager South San Francisco, CA
- director operations support South San Francisco, CA
- business operations director South San Francisco, CA
- associate director clinical operations South San Francisco, CA
- director of network operations South San Francisco, CA
- director of operations - healthcare South San Francisco, CA