General Manager (Sur La Table)

General Manager

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

· Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.

· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.

· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

Customer Experience & Brand Representation

· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

· Ensure exceptional customer experience by leading a customer-focused, guest obsessed culture.

· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

· Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.

· Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.

· Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.

Operations & Compliance

· Oversee daily store operations, ensuring compliance with company policies and procedures.

· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

· Ensure store safety and cleanliness, addressing any maintenance needs promptly.

· Maintains the accuracy and integrity of associates' records, including but not limited to time and attendance data, food safety certifications, and personal information.

· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.

· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

· Ability to communicate verbally and work cooperatively with associates and customers.

· Ability to remain standing for up to 5 hours at a time.

· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

· Ability to lift and/or move merchandise weighing up to 50 lbs.

· Ability to ascend/descend ladders to retrieve and/or move merchandise.

· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

· Regular and predictable attendance.

Qualifications & Experience

· Must be 21 years of age or older at the time of employment.

· 3+ years of retail management experience, preferably in a specialty or culinary retail environment.

· Current Food Manager Certification, or ability to acquire certification as needed

· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

· Excellent communication, problem-solving, and decision-making abilities.

· Passion for community engagement and providing exceptional customer experiences.

· Proficiency in Microsoft Office and retail management systems preferred.