Pharmacy Manager

Pharmacy ManagerWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Job Purpose and Summary:At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities.The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to:Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practicesOverseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team membersSupporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstationContributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issuesProactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunizeSupporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our businessConducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensureEnsuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if/as neededPartnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensureOverseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual performance reviews and closing gaps as neededRemaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating and overseeing the writing of the pharmacy scheduleRegularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and complianceEstablishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant actionMaintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patientsSupporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journeyUnderstanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleaguesRequired Qualifications:Active Pharmacist License in the state where the Store is locatedActive National Provider Identifier (NPI)Not on the DEA Excluded Parties list1-2 years of experience as a PharmacistEssential Functions:Regular and predictable attendance, including nights and weekendsAbility to complete required training within designated timeframeAttention and Focus:Ability to concentrate on a task over a period of timeAbility to pivot quickly from one task to another to meet patient and business needsAbility to confirm prescription information and label accuracy, ensuring patient safetyCustomer Service and Team Orientation:Actively look for ways to help people, and do so in a friendly mannerNotice and understand patients' reactions, and respond appropriatelyCommunication Skills:Use and understand verbal and written communication to interact with patients and colleaguesUtilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning:Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescriptionProblem Resolution:Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple optionsPhysical Demands:Be mobile and remain upright for extended periods of timeLift, scan, and bag itemsReach overhead; stretch or reach out with the body, arms, and/or legs to grasp itemsMove fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or armExtend hand(s) and arm(s) multiple directions to place, move, or lift itemsControl precision; quickly adjust machines to exact positionsStoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waistClose visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsOccasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accuratelyHave the ability to receive detailed information through oral communicationLead by example and set a positive tone for the teamDelegate tasks, empower team members, and foster a collaborative work environmentMotivate and inspire team members to adhere to standards and achieve high performanceApply problem-solving skills to address challenges and find innovative solutionsAdaptability and accountability to navigate changing circumstances and take ownershipCoach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team membersAny additional tasks as directed by Supervisor or ManagerPreferred Qualifications:Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program3-5 years of related work experience in a pharmacy, retail, medical, or customer service settingAbility to work in the home store, and across the market in other locations, to meet business need