HVAC Service Dispatcher

HTS Engineering Ltd. Job Opportunity

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

What You'll Be Responsible For

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps

What We're Looking For

• At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role
• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred
• Previous experience coordinating schedules for 8–15 field technicians is a plus
• Familiarity with FieldEdge or comparable field service management software strongly preferred
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• Clear, professional communication skills, both written and verbal
• Comfortable navigating computer systems, scheduling platforms, and service software
• Ability to think on your feet, solve problems, and remain composed in a fast-paced environment
• Strong attention to detail and follow-through
• Dependable, professional, and willing to work collaboratively with the entire team

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.