Housekeeping Supervisor

Description

Job Overview

The Housekeeping Supervisor plays a key role in the daily operations of the Housekeeping Department. This position requires a hands-on leader who is well-versed in scheduling, daily reporting, operational procedures, and company policies across the resort. The ideal candidate must be flexible and prepared to perform both administrative and housekeeping tasks as needed.

Essential Job Functions

• Assist with associate scheduling and staffing needs
• Complete shift reports and support payroll submission
• Monitor and verify completion of daily work assignments
• Maintain key inventory and control procedures
• Assist with weekly inventory counts and supply ordering
• Keep the Assistant Executive informed of associate needs and concerns
• Ensure proper organization and inventory control of equipment and supplies
• Oversee cleanliness and maintenance of company vehicles, utility carts, and equipment
• Report maintenance issues to appropriate managers and follow up on repairs
• Communicate regularly with the Front Desk regarding room status and discrepancies
• Generate and review reports (e.g., departures, wait status) to ensure smooth workflow
• Inspect (QA) all VIP rooms prior to releasing them for occupancy
• Inspect and clean guest rooms as needed
• Actively monitor floors to ensure efficiency, provide guidance, and recognize strong performance
• Verify all room statuses are accurate and entered into the system by shift end
• Communicate updates, unresolved issues, and guest requests with other supervisors

Minimum Qualifications

• Valid Texas Driver's License with a satisfactory motor vehicle record
• Basic computer skills, including email and word processing
• Proven hands-on housekeeping experience
• Previous supervisory experience preferred

Additional Qualifications

• Professional demeanor with strong written and verbal communication skills
• Adherence to uniform standards, including slip-resistant, closed-toe footwear
• Ability to work a flexible schedule, including weekends and holidays
• Strong decision-making and problem-solving skills
• Ability to work efficiently under pressure and time constraints
• Demonstrated leadership ability and strong work ethic

Benefits & Resort Perks

Core Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Major illness and accident insurance
• Access to the Associate Relief Fund
• 401(k) with employer match
• Competitive salary with regular performance reviews
• Paid vacation and holidays

Resort Perks & Opportunities

• Subsidized associate housing, shuttle transportation, and weekly meal support
• Access to dining, retail, and resort amenities, including golf (based on availability)
• Travel discounts through Crescent Hotels & Resorts and partner properties nationwide
• Global career exposure through Crescent Hotels & Resorts and Preferred Hotels & Resorts

Qualifications

Guest Services Coordination & Cross-Department Collaboration (2-3 years)Skilled in coordinating with Front Desk and Maintenance teams to ensure accurate room status updates, resolve discrepancies, address maintenance concerns, and support a seamless guest experience in a fast-paced hospitality environment.
Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred
  Goal Completion: Inspired to perform well by the completion of tasks
  
• Preferred
  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  

Education

• High School (Required)
• High School (Preferred)

Experience

• Required
  2 years:
  
  
  Guest Services Coordination & Cross-Department Collaboration (2-3 years)Skilled in coordinating with Front Desk and Maintenance teams to ensure accurate room status updates, resolve discrepancies, address maintenance concerns, and support a seamless guest experience in a fast-paced hospitality environment.
  
• Required
  2 years:
  
  
  Housekeeping Operations & Inventory Management (2-4 years)Proficient in managing housekeeping operations through inventory control, supply ordering, key accountability, and completion of daily reports, while supporting payroll processes and ensuring all equipment and resources are maintained and organized.
  
• Required
  3 years:
  
  
  Housekeeping Supervision Experience (3-5 years)Experienced in leading day-to-day housekeeping operations within a hotel or resort environment, including staff scheduling, assigning daily tasks, monitoring productivity, and conducting quality assurance inspections to ensure rooms meet brand and guest standards.
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

\rThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \rFor further information, please review the Know Your Rights notice from the Department of Labor.


Source: Crescent Hotels & Resorts