Automotive Service Advisor

Service Advisor

Greeting customers and directing them to an available technician

Consulting with technicians about needed repairs

Answering customer questions about service outcomes and consulting with technicians when necessary

Informing customers about potential cost savings and warranty protections

Overseeing and managing the service center's scheduling and workflow

Informing customers of changes in service or when their vehicle is ready to be picked up

Medical

Dental

Vision

401(k)

Paid Training

Paid Vacation

Holiday Pay

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance based on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Above-average energy level

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.