IT Technical Support Specialist
Purple Drive
Purple Drive
IT Technical Support Specialist
Share Woonsocket, RI PDT - 8560
Overview:
Schedule Options:
Shift A: Tuesday-Saturday (4:00 PM - 12:30 AM EST), Sunday & Monday off
Shift B: Saturday-Wednesday (12:00 PM - 8:30 PM EST), Thursday & Friday off
About the Role:
We're seeking a dedicated IT Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. You'll be the first point of contact for technology-related inquiries, helping customers resolve hardware and software issues through multiple communication channels.
What You'll Do:
- Respond to technical inquiries via email, online chat, phone, and in-person interactions
- Provide information about IT products and services to customers
- Guide customers step-by-step through problem-solving processes
- Troubleshoot hardware and software issues across various systems
- Follow up with customers to ensure satisfactory resolution of their issues
- Document and communicate customer feedback to appropriate internal teams
- Maintain detailed records of support interactions and resolutions
What We're Looking For:
- Excellent problem-solving and analytical abilities
- Comprehensive knowledge of computer systems with proven troubleshooting experience
- Ability to break down complex technological processes into clear, step-by-step instructions
- Patient and friendly demeanor with strong listening skills
- Outstanding verbal and written communication abilities
- Commitment to delivering exceptional customer service
- Experience working as an IT help desk technician or similar customer support role
Preferred Qualifications:
- Passion for problem-solving and customer service excellence
- Tech-savvy with experience in technology-related environments
- Ability to diagnose and resolve diverse technical issues
- Team-oriented mindset with openness to constructive feedback
- Eagerness to learn new technologies and systems continuously
- Previous help desk or technical support experience
Vacancy posted 3 days ago
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