Program Support Assistant (OA)

Summary This position is located within the Geriatric and Extended Care Services at the Thomas E. Creek Veteran Health System. The position provides administrative support to the programs and requires working with an diverse group of professionals, network/VISN, and national administrative staff. Responsibilities Administrative and Management Support: Provides administrative, clerical, program, and technical assistance in the areas of day to day operations and program planning/evaluation to assist staff with understanding processes, regulations, and SOPs for the GEC program. Comprehensive tracking of programmatic needs to ensure timely completion and resolution. Establishes and continually reviews and updates complex administrative procedures. Evaluates procedures and determines when changes need to be made. Participates and provides input during team meetings to resolve problems on operational issues or procedures. Provide training, guidance, clerical assistance to staff for programs available to them. Data Collection and Tracking Support: Responsible for admission paperwork and tracking. Responsible for discharge paperwork to be inputted into various systems. Corrects and resolves inconsistencies with patient data. Reviews incoming data from a variety of sources. Makes programmatic recommendations based on data review and data collection. Maintains pertinent data in support of program activities both within and outside the VA. Maintains automated system of program-specific data to track items such as completed transfers, patient transfer status, liaison activity, project milestones, progress reports, funding accomplishments and compliance strategies. Research/Program Resource Services and Support: Manage and maintain information related to patient risk/priority status and assist with quick execution of emergency response. Educates staff and facilitates opportunities for patient education. Conducts basic analysis data and makes programmatic recommendations. Assists with special projects and proposals. Resolves and addresses a wide variety of specialized problems. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD003930 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/11/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: oral and written communication skills, knowledge of some medical/psychiatric terminology, skill and knowledge in computer operations including all standard office programs, ability to compile and summarize information and data, identify inaccuracies or anomalies, ability to interpret and apply written instructions, guidelines and policy memorandums, ability to interact and relate to people of varied educational and professional backgrounds, and data transmission for monthly reporting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at