Community Manager - Student Housing

Job Purpose The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company. Primary Duties & Responsibilities Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals. Project expenses and obtain approval prior to any expense overage. Maintain budgeted occupancy levels at budgeted rental rates. Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis. Achieve the highest possible NOI through effective cost control and maximizing revenue. Collect specified rents, delinquent rents, and file evictions as necessary. Direct deposit accounting functions including invoicing residents and submitting requests for refund checks. Conduct regular training and weekly meetings for all staff members. Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager. Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard. Responsible for hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required. Perform subordinate associates’ performance evaluations. Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates. Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs. Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc. Develop and implement resident retention, marketing, and advertising programs. Respond to after hours or emergency calls as necessary. Maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance. Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly. Perform Assistant Manager, Account Manager, and Leasing Consultant jobs as needed. Assist with eviction of residents in compliance with court order and directions from Lawyer. Create a positive environment for the staff and promote a quality living experience for the residents. Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws. Provide recommendations for capital improvements and manage completion of work with approvals given by Company. Maintain market knowledge and relationships with competitors. Complete market survey monthly. Organize & implement a successful plan for community Move‑In and Move‑Outs both throughout the year and during the main summer turnover of lease contracts. Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data. Qualifications Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets. Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role. Composure/ability to function in times of crisis or emergency situations. Computer literate. Knowledgeable in Microsoft Word, Excel, Entrata. High degree of professionalism and demeanor. Even tempered. Team player. Flexible. Patient. Have an open mind. Organized. Detail oriented. Firm, fair and consistent. Good listening skills. Good communication skills. Time management skills. Negotiation skills. Excellent customer service skills. Able to work weekends when needed. Able to work overtime as job requires. Able to maintain confidentiality. Able to follow directions from a supervisor. Able to interact well with others. Able to understand and follow posted work rules and procedures. Able to accept constructive criticism. Able to lead and manage others. Education and Experience Requirements Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience. Other and/or Preferred Education/Experience None. Certificates, Licenses, Registrations None. Budget Responsibility The Community Manager develops the budget and/or makes recommendations that affect the allocation of funds, administers the budget and/or makes expenditure decisions once the budget has been approved, monitors the budget and/or tracks the budget once it has been adopted, and coordinates the budget and/or participates in the data collection and organization of budget materials. Job Performance and Success Factor Requirements Business Management & Organizational Development – 16.67% Accountability – 20% Adaptability – 20% Alignment & Creating Synergy – 20% Hierarchical Relationships – 20% Setting Standards & Company Advocacy – 20% Cooperation, Influence, Teamwork & Business Relationships – 16.67% Collaboration & Teamwork – 20% Cooperation – 20% Customer Service – 20% Influence – 20% Internal/External Relationships – 20% Decision Making/Initiative – 16.67% Analytical & Problem Solving – 16.67% Decisive – 16.67% Practical Judgment – 16.67% Action‑Oriented – 16.67% Confidence & Risk Taking – 16.67% Effort & Self Development – 16.67% Staff Management & Development – 16.67% Acknowledgement & Compassion – 16.67% Associate Development – 16.67% Delegation – 16.67% Effective Recruiting and Retention – 16.67% Managing Diversity – 16.67% Performance Management & Review – 16.67% Job Knowledge and/or Job Specific Skills – 16.67% Job Knowledge – 16.67% Marketing – 16.67% Reporting – 16.67% Resident Relations – 16.67% Cost Control – 16.67% Safety & Productivity – 16.67% Professional/Technical/Communication Skills – 16.67% Ethics & Values – 14.29% Integrity – 14.29% Perseverance & Determination – 14.29% Reliability & Punctuality – 14.29% Time Management & Multi‑Tasking – 14.29% Approachability & Composure – 14.29% Verbal & Written Communication – 14.29% Working Environment and Physical Demands The role involves work in an office environment as well as outdoors and in mechanical facilities. Employees may encounter changing weather conditions, chemicals, fumes, electrical current, loud machinery, and confined spaces. Physical demands include walking, sitting, standing, climbing, lifting under 10 lbs. and over 10 lbs., reaching, stooping, kneeling, crouching, crawling, and communicating. Travel outside the area is required. Supervisory Responsibility Yes, this position supervises between 1 to 10 direct and indirect employees, with no subordinate supervisors reporting to the role. The Community Manager’s responsibilities include hiring, training, evaluating, and managing staff performance and discipline. The Associate makes decisions on hiring/firing, approving time off, discipline, work product approval, promotions, setting policies, interviewing candidates, assigning tasks, training, and evaluating work. #J-18808-Ljbffr University Partners