Deputy Program Manager

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

Responsibilities

We are seeking an experienced Deputy Program Manager / Service Delivery Manager to oversee the day-to-day delivery and operational performance of enterprise platform services in a complex mission-focused environment. This role will coordinate across engineering support ITSM security infrastructure and mission-platform teams to ensure reliable responsive and consistent service delivery to users and tenant programs.

The ideal candidate is a strong operational leader who can translate service performance data into actionable priorities coordinate technical teams and escalation paths and drive issues through resolution. This position will focus on service delivery operational readiness service levels support coverage issue resolution and continuous improvement while partnering closely with program and technical leadership.

Responsibilities

Service Delivery & Operational Performance

• Coordinate day-to-day delivery of platform services across engineering G2PS support security and infrastructure teams.

• Monitor service levels operational performance incidents service requests problem trends and customer-impacting issues.

• Coordinate Tier 2 Tier 3 and Tier 4 support handoffs and on-call coverage.

• Lead service reviews and coordinate corrective-action plans when performance falls outside established objectives.

• Maintain visibility into operational issues and drive appropriate escalation and resolution across technical teams.

Operational Readiness & Service Transition

• Coordinate operational-readiness reviews for new or materially changed services prior to production release.

• Ensure support documentation escalation paths monitoring access and recovery procedures are established and ready to support production operations.

• Coordinate with the Lead Systems Integrator and technical leads when service issues span multiple platforms or organizational boundaries.

• Maintain visibility into maintenance windows major changes outages and service restoration activities.

• Support the transition of new capabilities into stable supportable operational services.

Customer & ITSM Coordination

• Partner with ITSM and ServiceNow teams to improve incident request problem change and knowledge-management processes and workflows.

• Coordinate recurring operational status and service-performance reporting for program and customer stakeholders.

• Monitor user and tenant feedback and ensure recurring issues are appropriately routed into engineering automation or process-improvement backlogs.

• Support staffing schedules and workload balancing across operational teams.

• Coordinate across multiple service providers and technical organizations to maintain consistent service delivery and accountability.

Location: This position is fully onsite in Chantilly VA.

Qualifications

Required Qualifications

• Active TS/SCI clearance with CI Polygraph .

• 10 years of relevant experience in IT service delivery technical management operations or program management.

• A minumum of 10 years of experience.

• Experience operating or supporting enterprise IT developer-platform cloud or mission services .

• Working knowledge of IT service management (ITSM) incident management problem management change management and service-level management .

• Experience coordinating multidisciplinary technical teams operational support functions and escalation paths.

• Demonstrated ability to analyze operational data identify priorities and drive corrective actions.

• Strong customer-facing communication organizational and coordination skills.

Desired Qualifications

• ITIL certification .

• ServiceNow experience.

• Experience supporting NRO or Intelligence Community service-delivery environments.

• Experience supporting 24x7 or mission-critical service environments.

• Experience with cloud-native or DevSecOps platform operations .

• Experience coordinating OLA/SLA performance across multiple service providers.

Target Salary Range

$135000 - $216000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.

Benefits Statement

Peraton offers eligible employees a variety of benefits including medical dental vision life health savings account short/long term disability EAP parental leave 401(k) paid time off (PTO) for vacation and company paid holidays. A full listing of available benefits can be viewed at Statements

The application period for the job is estimated to be 30 days from the job posting date. However this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

By applying to this job you are expressing interest in the role and the Company. During the review of your application you may be required to participate in an on-camera interview as well as participate in a process to verify your identity.

Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidates own.

EEO

EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.

Required Experience:

IC