SVP Site Reliability Engineering

Leading a small, senior team of engineers, the full-time SVP Site Reliability Engineering will own platform reliability and customer experience outcomes for an AI-native community engagement platform, ensuring uptime and customer satisfaction while actively participating in incident management and system design. Key responsibilities Deliver reliability outcomes by managing platform uptime, mean time to recovery (MTTR), and customer satisfaction Own enterprise-customer escalations and serve as the executive face of operations during critical incidents Set and enforce quality and governance standards for AI agents in production Required qualifications 10+ years of experience operating SaaS at scale, with at least 3 years in a senior leadership role Proven experience with AIOps, agentic incident response, and auto-remediation systems Deep AWS production experience in multi-AZ, multi-account environments Hands-on engineering background with a track record of driving outage management and shipping code Fluent in English with the ability to interface directly with executive leadership and enterprise customers