Fire Alarm Service Technician

Join Impact FireAt Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.When you join Impact Fire you will receive:Competitive compensationPay is on a weekly cycle, every FridayCareer Advancement OpportunitiesCompetitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidaysCompany paid short and long-term disabilityImmediately vested in our 401(k) company matchFull-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.Exceptional guidance and support from our managersCollaborative culture & environmentRobust training opportunities with company reimbursement upon achieving required licensingApprenticeship programs for fire sprinkler, fire alarm and inspection positionsOpportunity to work alongside some of the best talent in the fire protection industryThis position will be located out of the Phoenix, Arizona office.This position reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will be responsible for troubleshooting and repairing deficiencies and service on a variety of fire alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. You will also be responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.Job Responsibilities:Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality.Protect and maintain company equipment.Complete service reports on company tablet and ensure information is correct on deficiencies and repairsAchieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.Learn applicable fire protection codes and obtain applicable state licensing.Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.Perform any other tasks assigned by the Fire Alarm Manager or Agent.Job Qualifications:Prior fire alarm service experience required.CSA FA2 license a plus but not required.Applicable licensing and certification required by National, State and Local codes.Ability to learn applicable installation, inspection, and servicing codes.Ability to participate in on-call rotation.A strong work ethic and professional appearance.Excellent communications, and customer service skills.Possess a valid driver's license and driving record that meets company requirements.Preferred Qualifications:EST 3 or 4 Certification highly preferred.Applicable experience either in the fire protection industry or the commercial customer service business in some capacity.A fire alarm systems background or a background working as a licensed electrician.Ability and willingness to obtain NICET and other trade specific certifications as necessary.Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.Employment with an Equal Opportunity Employer (EOE) including disability/veterans.