Customer Service Representative

Job Details Location: Tully Store 203 - San Jose, CA 95122 Position Type: Full Time Education Level: Not Specified Salary Range: $18.45 - $18.45 Hourly Travel Percentage: None Job Shift: Any Job Category: Retail Major Responsibilities Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures. Maintain positive customer and employee relations; report any problems/complaints immediately to the store manager. Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns. Assist with picking/straightening up or arranging bins and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment. Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise. Become familiar with and follow store policies and procedures as well as general company policies. Be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager. Follow and enforce all company procedures. Perform other duties as requested. Qualifications/Requirements Knowledge of general arithmetic (adding/subtracting) is required. Preferred Qualifications Retail sales and/or cash handling experience strongly desired. Basic ability to read and write in English. Equipment Used Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register. Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts. Aptitudes / Skills / Temperament Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers. Ability to tactfully explain decisions or present information clearly, as it pertains to store policies. Ability to perform arithmetic, and count money/change quickly and accurately. Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations. Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries. Ability to move hands and fingers quickly to count money/change and operate cash registers. Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency. Ability to understand and communicate clearly in English. Working Conditions Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis. Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on. Emotional Effort Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. Physical Requirements Fast work pace with constant standing and walking. The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or assistance from co-worker. Safety handling procedures must be followed. Normal or correct talking, hearing, and seeing abilities are sufficient to perform required tasks. #J-18808-Ljbffr