IT Support Technician

When we change a client's approval routes or connect two of their applications, our consultants need test accounts, VPN access and laptops that just work. The IT Support Technician keeps our internal IT running and gets consultants set up in each client's environment. Full-time and remote from anywhere in the United States. Five things you'll do Answer tickets from consultants by chat, phone and remote session Prepare, ship and recover laptops, encrypted and backed up Manage Microsoft 365 accounts, licenses and multi-factor sign-in Request and track access to client systems and VPNs for each assignment Keep the hardware and software inventory current Three things we need Some experience in IT support, help desk or desktop support (internships count) Windows and macOS troubleshooting Basic Microsoft 365 or Google Workspace administration Also helps: CompTIA A+ or a Microsoft certification; Intune, Jamf or another device management tool. The terms Full-time and remote, anywhere in the U.S. PTO, sick leave and every federal holiday Medical, dental and vision from your first month A 401(k) with a ResolveOps match A yearly budget for courses and certification exams Laptop and home office setup, paid by us ResolveOps is an operations and technology consultancy in Chicago. We fix the request forms, approval routes, application connections and reports a business runs on; every assignment is agreed in writing first and ends with operating instructions the client's team can follow. ResolveOps is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. #J-18808-Ljbffr ResolveOps