Customer Logistics Coordinator

Customer Logistics CoordinatorCarlile Transportation | Anchorage, AKDeliver Exceptional Service. Support Operations. Keep Freight Moving.At Carlile, we do more than move freight—we connect businesses and communities across Alaska and North America. Our success is built on delivering exceptional customer service while living our core values of Safety, Integrity, Teamwork, Stewardship, and Excellence.If you thrive in a fast-paced environment, enjoy solving problems, and like balancing customer interaction with hands-on operational work, we'd love to hear from you.CompensationHourly Pay Range: $20.50 - $30.80 per hourCompensation is based on several factors, including experience, qualifications, internal equity, and business needs.ScheduleMonday-Friday8:30 AM - 5:00 PMFull-Time PositionNo regular weekend workPosition SummaryAs a Customer Logistics Coordinator, you will serve as a primary point of contact for customers while supporting daily freight and warehouse operations.This role combines customer service, logistics coordination, freight handling, shipment processing, and warehouse support to ensure freight is received, processed, and delivered efficiently. You'll assist customers with freight drop-offs and pickups, operate warehouse equipment, process shipments, and work closely with operations teams to deliver an exceptional customer experience.This is an ideal opportunity for someone who enjoys being both customer-facing and hands-on in a transportation and logistics environment.Why Join Carlile?Competitive PayMonday-Friday ScheduleCareer Growth OpportunitiesComprehensive Benefits PackageCollaborative Team EnvironmentStable Transportation and Logistics IndustryOpportunity to work with both customers and operations teamsSafety-First CultureKey ResponsibilitiesCustomer Service & Shipment ProcessingServe as a primary point of contact for customer inquiries and shipment questionsProcess customer freight drop-offs and pickupsProvide shipment status updates and freight informationDeliver a professional and responsive customer experienceMake outbound calls regarding freight pickups, deliveries, or shipment issuesResolve customer concerns and escalate issues when necessaryWarehouse & Freight OperationsReceive and process inbound freightAssist with freight staging and movement throughout the terminalLoad freight onto delivery vehicles as neededOperate forklifts and warehouse equipment safely and efficientlyInspect freight for damage and ensure proper handling proceduresFollow all company safety policies and proceduresDocumentation & SystemsProcess shipment information using TruckMate and MyConnectComplete shipping and receiving documentationMaintain accurate shipment records and customer informationAssist with freight tracking and inventory documentationSupport daily operational reporting as neededMinimum Qualifications1+ year of customer service experienceExperience in warehouse, freight, transportation, logistics, shipping/receiving, or supply chain environments preferredStrong communication, customer service, and organizational skillsBasic computer proficiency and ability to learn transportation software systemsForklift experience preferred; training providedAbility to safely lift 50-60 poundsAbility to work independently and collaboratively in a team environmentHigh school diploma or equivalentMust be legally authorized to work in the United StatesPhysical RequirementsFrequent standing, walking, bending, and liftingRegular operation of forklifts and warehouse equipmentAbility to lift and move 50-60 poundsAbility to work in a warehouse environment with varying temperatures and conditionsBenefitsMedical InsuranceDental InsuranceVision InsuranceLife InsuranceShort-Term and Long-Term DisabilityEmployee Assistance Program (EAP)401(k) with Company MatchPaid VacationPaid Sick LeavePaid HolidaysTuition ReimbursementParental LeaveAdditional voluntary benefit optionsApply TodayIf you're looking for a career where you can combine customer service, logistics coordination, freight operations, warehouse support, and relationship building, this is an excellent opportunity to join one of Alaska's most trusted transportation companies.If you enjoy working with customers, supporting freight operations, and being part of a team that keeps Alaska connected, we encourage you to apply today.Join Carlile and help deliver the service, reliability, and support our customers depend on every day.Carlile Transportation is an Equal Opportunity Employer, Affirmative Action Employer, and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Carlile is a drug-free workplace and participates in E-Verify.