Customer Success Operations Analyst

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. About the team/role As a member of the Revenue Operations team, you'll be the analytical and operational backbone of Checkr's Post-Sales organization, helping our Customer Success and Account Management teams retain and grow our customers. You'll support the reporting, segmentation, forecasting, and process that keep post-sales running, and you'll use AI to automate the manual work and build the self-serve tooling that makes the team faster. Partnering closely with Customer Success, Account Management, and the broader Revenue Operations team, you'll turn data into action and play a direct role in driving Checkr's net revenue retention and expansion. What you’ll do Build and deploy AI-powered automations (Claude, Athean, Lovable) for recurring reporting, account summaries, and analysis, replacing manual work with scalable tooling Partner with RevOps Technologies, Customer Marketing, and Account Management to build signal based automation and agentic upsell campaigns, grounded in sales process Maintain data hygiene and process discipline in Salesforce across post-sales objects Partner with Sales Ops, Analytics, and RevOps Technologies to integrate data sources and deliver ad hoc analysis that informs the post-sales operating cadence Build and maintain book segmentation, capacity models, and account assignments for the Customer Success and Account Management teams Develop and run renewal and expansion forecasting, and prepare QBRs and business reviews What you bring 3+ years in revenue operations, sales operations, business operations, or analytics, ideally supporting a post-sales or customer-facing organization Strong SQL and spreadsheet modeling skills, plus hands-on experience with a BI tool such as Looker, Tableau, or Omni Demonstrated experience using AI tools to automate workflows, build operational tooling, or accelerate analysis Hands-on Salesforce experience, including reports, dashboards, and post-sales objects Excellent communication and a bias for action: you turn data into clear, actionable recommendations for GTM leaders An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. Pay Transparency Disclosure _We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see_ our website_. On-target Earnings OR Base Salary range (San Francisco, CA) $119,000—$140,000 USD What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. _Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., View email address on click.appcast.io or View email address on click.appcast.io)._ #J-18808-Ljbffr