Practice Administrator

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Practice Administrator- NCEENT JOB LOCATION 4102 N Roxboro St, Durham, NC Job Summary The Practice Administrator provides strategic, operational, and financial leadership for multiple ambulatory clinic locations within an assigned service area. Clinics under the Practice Administrator’s leadership meet defined criteria for scope based on FTE count, patient volume, clinical complexity, and operational footprint. The Practice Administrator ensures high-quality patient care, financial sustainability, and operational efficiency across all assigned locations. Job Duties And Responsibilities Compliance & Regulatory Readiness Leads and oversees practice-wide compliance programs, including Environment of Care (EOC), Infection Prevention (IP), and regulatory/accreditation readiness Maintains centralized tracking of survey findings, action plans, and deadlines across all clinic locations Ensures corrective actions are fully implemented and sustained over time Partners with clinical leadership to support compliance initiatives while reducing administrative burden Project Management & Execution Serves as the central owner for practice-level projects and initiatives Develops timelines, assigns ownership, and tracks progress to completion Conducts routine follow-up and status monitoring to ensure accountability Escalates delays, risks, and barriers to leadership Operational Standardization Across locations Ensures consistent implementation of workflows, policies, and procedures across all sites Reduces variation between service lines (ENT and Ophthalmology) Partners with clinic leadership to operationalize system and organizational standards Monitors adherence and supports continuous improvement Facilities, Environment of Care & Vendor Coordination Serves as the primary point of contact for facilities, infrastructure, and equipment coordination Oversees preventive maintenance tracking and documentation compliance Coordinates vendor relationships and system partner activities Ensures alignment with EOC standards across all locations Cross-Functional Coordination Acts as the centralized liaison for key operational partners, including compliance, facilities, supply chain, finance, and human resources Facilitates communication and coordination across departments Reduces duplication of effort and fragmented escalation pathways Performance Monitoring & Reporting Develops and maintains dashboards, trackers, and reporting tools for compliance, project status, and operational metrics Provides regular performance updates to leadershipIdentifies trends and opportunities for improvement Strategic Execution & Leadership Support Translates organizational strategies into actionable operational plans Supports implementation of new initiatives and system changes Ensures alignment between leadership direction and execution at the clinic level Perform other related duties incidental to the work described herein. Job Eligibility Requirements Work requires graduation from an accredited nursing program with a BSN degree. Minimum of five years of progressively responsible experience in ambulatory or hospital operations, with at least two years in a leadership role managing multiple clinic or departmental locations. Must have current or compact RN licensure in the state of North Carolina. BLS required. Day Shift Work Schedule Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr