National Account Manager

National Accounts Manager Status: Full-Time / Permanent / Exempt Location: Remote + Travel Salary: $85,000-$130,000 Per Year + Annual Bonus Travel: Up to 25% About the Role At SavATree, our national accounts are built on trust — and this role is central to keeping that trust strong. As National Accounts Manager, you own the day-to-day relationship with our largest national clients. You'll be the person clients call when something needs attention, and the person internal teams rely on to keep priorities clear and commitments met. The job is part relationship manager, part investigator, part orchestrator. When a client raises a concern, you'll work cross-functionally with local branches to understand what actually happened, why, and how to resolve it — then communicate back to the client with clarity and tact. You'll spot opportunities to grow each account and partner with our Business Development team to pursue them. And you'll make sure the operational backbone — scheduling, reporting, invoicing, compliance — runs cleanly so clients experience SavATree at its best. This is a remote role reporting to our Director of Commercial. It's an opportunity for someone already at SavATree who knows our client focus, services, and how we work to step into a high-visibility position with real ownership. What Success Looks Like Our national accounts are retained year after year Each account maintains or grows its book of business with SavATree Client NPS and satisfaction scores stay high Client complaints and escalations decrease over time Issues that do arise get resolved quickly, fairly, and without issue Key Responsibilities Client Relationship Management Serve as the primary point of contact for national account stakeholders, from local site managers to corporate teams Investigate and resolve client concerns by partnering with local branches to understand root causes and coordinate solutions Provide regular client updates (weekly and monthly summaries) covering completed work, production, and upcoming services Lead quarterly and biannual business reviews — owning the agenda and preparation, with the Business Developer and Head of Business Development participating Identify opportunities for account growth and partner with the Business Developer to pursue them Cross-Functional Coordination Align internal SavATree stakeholders — RVPs, DMs, Branch Managers, commercial arborists, commercial pod, and commercial teams — on client expectations and outcomes Coordinate site walks, mapping (Tree Plotter), and proposal development with local teams Support scheduling of sold work with attention to timing and route efficiency across General Tree Care, Plant Health Care, Arbor Patrol, and Lawn services Keep schedules current and proactively flag conflicts or gaps across the SavATree network Operations & Compliance Ensure work orders, proposals, and invoices are submitted, tracked, and closed properly Manage application timing, DSI, and reporting processes Process work requisitions and reports that will be added through client portals (Service Channel, Workday, FM, and others)[PD1] [SH2] via Commercial Pod Group. Upload Arbor Patrol and work progress reports accurately and on time Own and manage POs and incoming service requests through various systems[PD3] along with the Commercial Pod Authority & Decision-Making You'll be empowered to resolve most client issues directly. For complex situations requiring cross-functional input or significant commercial decisions, you'll coordinate with the Director of Commercial and relevant internal stakeholders. The goal is to give you real ownership while making sure you have backup when you need it. What You Bring Working knowledge of SavATree's services — familiarity with General Tree Care, Plant Health Care, and Lawn services Proven experience managing client relationships, ideally with commercial or multi-site accounts Strong cross-functional skills — comfortable working with field teams, regional leadership, and corporate stakeholders to get to the truth of a situation and drive resolution Clear, confident communication, written and verbal — you'll represent SavATree to major national clients every day Sound judgment in tough conversations — you know when to push, when to listen, and how to deliver difficult messages tactfully Exceptional organization — you manage complexity across multiple accounts without losing the details Systems fluency — comfortable working across platforms like Service Channel, Workday, FM, and our internal CRM Follow-through. Every time. Your reliability is what keeps both sides of the relationship confident and informed Compensation Competitive base salary plus an annual bonus tied to account performance — specifically client retention and satisfaction, account growth, and execution quality.