Membership Sales Associate

Job Description

Job Description

About the Role:

The Membership Sales Associate is a key player in driving our business, working in Sales lanes to provide top-tier customer service while informing the customers of our Unlimited Wash Memberships. This role is vital for growing our membership base as well as ensuring positive customer experience. While the primary focus is on membership sales, the Membership Sales Associate may also assist with daily operations as needed, such as washing cars, etc.

Responsibilities:

• Actively engage with customers to educate them about the benefits of our unlimited wash memberships and all wash services.
• Provide excellent and professional customer service to drive membership sales and ensure customer satisfaction.
• Maintain a positive and professional attitude while interacting with customers.
• Build connections with current and potential members, educate about the benefits of memberships.
• Handle customer inquiries, feedback, and complaints in a timely and courteous manner.
• Meet and or exceed daily, weekly and monthly sales goals by converting existing customers into our unlimited membership program.
• Maintain accurate records of sales activities, customer interactions, and membership data.
• Maintaining a clean and presentable work area.
• Maintain presence in the sales lanes in adverse weather conditions, being able to stand upwards of 8 hours per shift.
• Promote and Sell Unlimited Wash Memberships.
• Provide excellent customer service, addressing questions and needs.
• Informing customers of wash operations and benefits.
• Assisting with daily site operations.
• Complete other duties assigned by Management.

Work Conditions:

• Membership Sales Associates need to be physically fit and are expected to work in all types of weather. Work shifts are typically 4-8 hours long and may include evenings and weekends. Staff may be required to wear their own clothes (excluding what is required by Car Wash) that are appropriate for the working conditions.

Requirements:

• High school diploma or equivalent; relevant sales experience preferred.
• Strong communication and interpersonal skills.
• Mechanical knowledge highly recommended
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using point of sale (POS) systems and basic computer skills.
• Positive attitude and a passion for customer satisfaction.
• Availability to work flexible hours, including weekends.
• Previous experience in retail or customer service is a plus.
• Must be able to stand for extended periods and lift up to 25 pounds.

Pay:

• Starting rate is $18.00 - $20.00 per hour.
• Commission based on sales.

About Us:

Personal Touch Car Wash of Stayton has been serving the community since 2019, providing top-notch car wash services that leave vehicles sparkling clean. Our customers love our commitment to quality and friendly service, while our employees enjoy a supportive work environment and the opportunity to grow within the company.