Teller

Job Description

Job Description

HOPE Overview  

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at

Title: Teller

Department: Retail Operations

Reports To: Branch Manager

Supervises: N/A

Job Classification: Non-Exempt, Full-time

Job Summary

The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network’s various locations. 

Essential Functions

• Prepare and process teller transactions efficiently and effectively
• Adhere to established cash handling and balancing procedures
• Provide service excellence to all stakeholders
• Achieve monthly growth and retention targets per individual Retail Work Plan 
• Adhere to all HOPE policies, procedures, and security protocols
• Adhere to all regulatory compliance requirements
• Perform general administrative duties such as attending meetings, report production, etc.
• Perform other duties as assigned

Accountability for Business Results

• Cross-sell HOPE products

Specified Authority Level

• Access to teller drawer balance up to $10,000, exact value to be assigned 
• Access to vault with one member of management present 

Competencies/Skills

• Attention to Detail – Taking responsibility for a thorough and detailed method of working. 
• Customer Focus – Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. 
• Integrity – Upholding generally accepted social and ethical standards in job – related activities and behaviors. 
• Organizational Awareness – Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. 
• Results Orientation – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. 
• Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. 

Qualifications

• Required
  • High School diploma or GED
• Preferred
  • 2+ years of cash handling experience
  • 2+ years of customer service experience
  • Bilingual proficiency in English and Spanish

Work Environment

• Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  

Physical Demands

• Employee is regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
• Employee will irregularly lift and/or move up to 10 pounds
• Employee will frequently travel to various branches within the company’s market
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Comprehensive Benefits Package  

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.