Practice Associate III #Full Time

Career Opportunities with 61st Street Service Corp The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Opportunity to grow as part of the Practice Associate Career Ladder! Job Summary The Practice Associate III (FPO) is an experienced professional with in‑depth knowledge of patient registration processes and other front‑end administrative work. The role ensures an exceptional patient experience during arrivals, departures, phone calls, and portal interactions related to registration and appointment scheduling, as well as other administrative inquiries. The Practice Associate III is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence. Job Responsibilities Greet patients and visitors, and answer telephone calls promptly. Review the daily and weekly schedule frequently. Obtain all required registration and intake information from patients necessary for an efficient check‑in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no‑shows in the EHR. Schedule follow‑up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow‑up care as needed by insurance plan. Collect all time‑of‑service and past‑due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis. May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or elevate as appropriate. Serve as the first point of escalation for administrative patient complaints. Assist with onboarding and training of new staff. Mentor Level I and Level II staff. Provide general administrative support to physicians and managers. May assist the supervisor/manager with special projects as needed. Perform other related duties as assigned. Job Qualifications High school diploma or equivalency is required. A minimum of 5 years’ relevant experience. Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect, and sensitivity. Candidate must be well organized and able to manage a demanding workload and moderately complex cases accurately and timely. Ability to mentor teammates and demonstrate a professional and compassionate manner while conveying a positive image of the practice. Excellent verbal and written communication skills. Strong proficiency with Microsoft Office (Word & Excel) or similar software is required, and an ability and willingness to learn new systems and programs. Prior experience in Epic/EHR is preferred. Prior experience in a medical office setting or customer service environment is preferred. Bilingual English/Spanish is a plus, but not required. Hourly Rate Ranges $28.13 - $35.16 Benefits We are available to provide a competitive comprehensive benefit package to eligible employees, including healthcare and other benefits such as paid time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. #J-18808-Ljbffr 61st Street Service Corporation