Technical Systems Analyst

Job Description

Job Description

Integrity IT Solutions  
is searching for a  Technical Systems Analyst  to join our team to provide technical expertise, problem-solving, and dependable support in a collaborative team environment.

About Us

Integrity IT Solutions is a values-based IT Support company.  Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.

 

A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We're easy-going. We take our responsibility seriously and work hard, but we laugh, joke, and enjoy being together.

About You

You are Humble.  You are Hungry.  You are Smart.

You are selfless and love to help others. You learn quickly, enjoy tackling new challenges, and love a fast paced environment.  You can effectively multitask, you’re personable, you have empathy for our client’s pain points, you’re a great communicator, new challenges don’t scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our core values:

• Uncompromising Integrity
• Selfless Service
• And a Desire to Help Others

About the Role

The Technical Systems Analyst is expected to model professionalism with stellar communication skills, interfacing with clients and team members both on-site and online.  Daily activities include a wide variety of tasks with varying levels of complexity.

Candidate must have experience providing front-line client support for small business users, with emphasis on desktop support, troubleshooting, customer service, and escalation of advanced network or server issues when appropriate.

Because this position interacts directly with clients, you must be able to exercise discretion and independent judgment with respect to matters of client’s privileged information.  You must also be able to work independently and utilize good judgment as the decisions you make will affect the operations of the company and of our clients.  For our clients, many of them will view you as an advisor/consultant/ representative for the company’s products and services.

This is a full-time, in person (not remote), permanent position.  There are many perks to working for Integrity IT Solutions including, medical, dental and vision benefits, 401(k), paid time off, covered parking and a great team atmosphere.

Compensation based on experience and technical skill level.

Primary Responsibilities

• Interface directly with clients, both over the phone and on-site (within the KC metro area)
• Desktop support via incoming calls and chats
• Network configuration and troubleshooting
• Managing network infrastructure including routers, firewalls, and security systems
• Server configuration and troubleshooting
• Cloud set up and migrations for Microsoft 365
• Create/Plan/Update/ documentation of client specific computer programs based on and related to client’s specifications or client’s machine operating systems
• Work closely with cross-functional teams (security, operations, etc.) to ensure seamless integration and functionality
• Desktop support via incoming call center
• Escalation point for complex system issues
• Planning, managing, and tracking projects related to system upgrades, migrations, infrastructure changes, etc.

Job Requirements

• 3 to 5 years of experience with end user support/desktop support
• Security First Mindset
• Excellent written and verbal communication skills
• Flexibility to adjust to new tasks and shifting priorities as client or company needs change
• Strong interpersonal skills to interact positively with clients, co-workers, and leadership

• Self-motivated and able to work both independently and as part of a team
• Maintain a professional appearance and demeanor at all times.
• Ability to handle stress well and work quickly to meet clients’ up-time requirements
• Possess a valid driver’s license, clean driving record, and maintain reliable transportation
• Able to pass a criminal background check and a drug test
• Willing to periodically work on-call rotations