Pool Server - Mountain Shadows

Mountain Shadows Resort Job Opportunity

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stayit's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Responsibilities include:

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout our guests dining experience. Will offer misting service and towels to guests.
• Greet guest within one minute of seating with cup or cups of ice water and take beverage order. Also required to service items from a limited menu.
• These items will be ordered through the micros system and picked up from the Pool Kitchen.
• Know all menu items including ingredients, preparation, required condiments and specific service.
• Have a strong working knowledge of the micros ordering system and other check processing procedures.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Know all spirited beverages available including ingredients, garnish and specific service. Also, must have a strong knowledge of the resort dining room menus and hours of operation.
• Obtain service report from micros system and finalize all transactions. Will be responsible and held accountable for all unsigned guest checks and will report these to the manager.
• Complete requisition for all required paper goods, beverage supplies and perishable items.
• Prepare your own drinks and garnish to standard recipes.
• Ensure all pool tables, chairs, and cabanas in service are clean and orderly. Maintain cleanliness of these tables and chairs throughout the service period. Pick up litter around service and guest area when necessary.
• Empty glassware and dirty dishware will be removed promptly. After guests have departed, will remove dirty dishware and wipe and reset table.
• Cigarette pails will be kept clean and free of butts.
• Check side duty list for opening and closing procedures.
• Be familiar with emergency safety measures including CPR, the Heimlich Maneuver and fire evacuation procedures.
• Determine gratuity distribution according to set department standards.
• Attend all scheduled staff meetings and supplemental training sessions.
• Will obtain completed check from micros and present to the guest. Finalize the check in system according to method of settlement.
• Able to professionally service guests' poolside without assistance during typical service demand.

What are we looking for?

Specific Job Knowledge, Skill and Ability:

• Previous food and beverage experience preferred.
• Excellent physical condition in order to lift moderate weights and remain on feet for a prolonged period of time. Must be able to carry food and beverages safely and professionally.
• Able to work outdoors in inclement weather when necessary. Works well under pressure. Can handle hot plates and equipment.
• A sincere desire to provide the utmost in guest service.
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Strong attention to detail a must.
• Well-groomed appearance according to company standards.
• Must be at least 21 years of age.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements:

• Must have completed County & State Liquor training.
• Must possess a Certified Food Handlers card, registered with Maricopa County, to be kept on file.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.