Industrial Field Service Technician (PA or OH)

Job Description

Job Description

Why Join Oilgear

Oilgear is a global leader in high-performance hydraulic solutions for demanding industrial applications. Our Field Service Technicians work on complex press and metal-forming systems with strong engineering support, advanced training, and long-term career growth opportunities in a safety-focused, technically driven organization.

Hiring Locations & Travel Requirements

• Cleveland, OH / Western Pennsylvania
• Approximately 75% nationwide travel required
• Overnight and multi-day travel should be expected
• Some assignments may allow day trips with return home at night , depending on customer location and service needs

Classification:

• Salaried, Non-Exempt
• Overtime eligible for all physical hours worked over 40 in a workweek
• Technicians are required to clock in and clock out to record physical hours worked for overtime calculation purposes only
• Paid bi-weekly

Benefits Overview

• Guaranteed 80 hours per pay period
• Company vehicle
• Discretionary bonus program
• PTO & paid holidays
• 401(k) with company match
• Medical (BCBS), Dental (Delta), Vision (VSP)
• HSA with employer contribution
• FSA options
• Employer-paid life and disability insurance
• Optional hospital, accident, and critical illness insurance
• Employee Assistance Program (EAP)
• Safety gear reimbursement
• Tuition assistance ($5,000/year)
• Milestone service awards

Summary: The Field Service Technician is responsible for delivering demand and scheduled field service, warranty service, and system start-up to existing and new Oilgear customers worldwide. The role involves analyzing component and system malfunctions, supporting customer efforts to repair, or implementing repairs personally to get equipment functioning. Service activities will primarily focus on Oilgear legacy and new products, as well as some non-Oilgear equipment. This position involves regular engagement with Oilgear hydraulic and electrical engineering teams to provide customer support and offer feedback that contributes to quality and design improvements. Additionally, the technician will promote the sale of Oilgear upgrades to both existing and competitive installations within our customer base.

Essential Responsibilities and Duties:

• Travel to customer sites to provide service for hydraulic equipment as requested
• Diagnose problems with customer equipment and work with relevant departments to provide timely and efficient solutions.
• Operate computer-based diagnostic equipment for hydraulic and electronic systems.
• Develop service reports and other documentation. Complete, maintain, and process required paperwork in a timely manner.

• Understand the functionality and internal operations of hydraulic systems, including variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves, in order to diagnose and troubleshoot potential issues.

• Troubleshoot and resolve issues related to hydraulic systems, ensuring proper functionality.
• Read, interpret, and troubleshoot from hydraulic schematics to diagnose and repair equipment efficiently.
• Communicate with customers to help them understand how to properly use Oilgear products.
• Participate in or conduct customer training to facilitate the customer education process.
• Stay informed about new technology, developments, and procedures within the hydraulics industry.
• Review customer installations to identify opportunities for upgrades and improvements.
• Provide feedback to engineers regarding technical issues encountered by customers, helping to improve overall quality and customer satisfaction.

• Travel and/or work in Oilgear facilities/shops as needed in addition to customer site visits to support operations.

Minimum Qualifications:

• High school diploma, GED, or equivalent combination of education and experience.
• Minimum 3–5 years of experience working with industrial hydraulic systems, with a focus on service, diagnostics, and troubleshooting.
• Proficient in Microsoft Office.
• Experience and understanding of hydraulically operated machinery, specifically in service, analysis, and troubleshooting.
• Ability to understand and troubleshoot complex hydraulic systems, including hydraulic pumps, valves, and systems.
• Ability to read and interpret hydraulic schematics and basic electrical drawings.
• Strong communication skills to resolve technically challenging problems with customers and internal Oilgear support teams.
• Effective listening skills to act as the "Voice of the Customer" and provide feedback to improve customer satisfaction.
• Ability to travel up to 75% (required domestic)
• Overnight and multi-day travel should be expected; however, some assignments may allow for day trips with return home at night, depending on customer location and service needs
• Valid driver’s license.
• Successful completion of a background check, drug screening, and driving record check.

Preferred Qualifications

• Educational background in Fluid Power Technology or a related field.
• Familiarity with industrial hydraulic systems used in applications such as presses and extrusion. 
• Proficiency in electrical troubleshooting in an industrial or manufacturing environment.

Physical Demands and Working Environment:

• Some work performed in a non-air-conditioned shop environment.
• Ability to work in harsh environments, including rain, snow, heat, and with heights.
• Ability to lift up to 50lbs.
• Exposure to noise, dust, odors, and fumes in a shop environment.
• Regular bending, stooping, sitting, standing, walking, and climbing fixed ladders or staircases.

Training Requirements:

• General safety training.
• Oilgear safety and compliance training, as well as any additional training required by customers.
• ISO 9001 processes and applicable quality procedures.

Personal Protective Equipment (PPE):

• Safety glasses.
• Steel-toe or composite-toe shoes.
• Gloves, goggles, shields, aprons, etc., as required for specific tasks.
• Hard hats (mandatory in certain environments, such as forge or steel forming applications).
• Safety vests.
• Ear protection.
• Long sleeve clothing.
• Cut-resistant gloves.

Equal Employment Opportunity & Accommodation Statement

The Oilgear Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

The Oilgear Company is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. Applicants or employees requiring accommodation may contact Human Resources.

Employment Status Statement

Employment with The Oilgear Company is at-will . This means that either the employee or The Oilgear Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Nothing in this job description or any other Company document should be interpreted as a contract of employment, an offer of continued employment, or a guarantee of employment for any specific duration.