Customer Policy & Solutions Business Analyst

About the Opportunity This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. Full-time, on-site at any FirstEnergy location; Akron, Ohio is preferred. Estimated pay range: $71,400 – $112,200. Locations such as New Jersey include a 20 % cost‑of‑living differential, raising the range to $85,680 – $134,640. Summary The Analyst sits within the Customer Programs & Solutions organization and supports design, regulatory approval, implementation planning, and evolution of customer‑facing energy programs aligned with the energy transition. Programs cover electrification, distributed energy resources, electric vehicle infrastructure, demand response, virtual power plants and emerging technologies that improve customer outcomes while supporting grid modernization and regulatory objectives. Responsibilities Support design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, VPP and emerging technologies. Conduct business‑specific and strategic research; analyze and synthesize qualitative and quantitative information; interpret results; and translate findings into clear recommendations and deliverables. Support development of regulatory filings and associated materials (testimony, exhibits, workpapers, discovery responses, comments, presentations), coordinating inputs across internal partners. Support cost‑benefit analysis and economic assessments, including building conceptual frameworks, reviewing consultant‑prepared analyses, validating assumptions, and translating results into regulatory‑ready narratives. Support program funding, budget development and recoverability strategies, including familiarity with rate structures, riders/trackers, pilots and rate design fundamentals as they relate to program design and cost recovery. Lead or support discrete project‑based workstreams: build and maintain workplans, coordinate timelines and dependencies, track deliverables, and support on‑time, high‑quality submissions. Collaborate across cross‑functional and matrixed teams (Legal, Rates, Engineering, Operations, Finance, IT, Program Delivery, vendors and external partners) to advance program objectives. Support vendor and partner coordination related to program development, analysis, evaluation/EM&V planning, compliance and performance reporting. Develop and maintain program documentation (requirements, process maps, implementation plans, risk logs, decision records) and identify opportunities to improve processes, controls and repeatability. Conduct benchmarking of peer utilities and industry programs to identify best practices, performance metrics, cost drivers and regulatory approaches that inform program design and regulatory positioning. Represent the Company’s interests in internal and external working groups, stakeholder forums, and collaborative processes, consistent with established Company positions and guidance. Contribute effectively in ambiguous or rapidly evolving environments, including pilot programs, phased implementations and proceedings without established precedents. Qualifications Two‑year degree in Business, Finance, Accounting, Economics, Engineering or a related discipline is preferred, along with a minimum of four years related work experience. In lieu of a degree, a minimum of seven years of direct, related experience will be considered. Demonstrated ability to conduct research, analyze data, interpret results and provide sound recommendations. Strong organizational and written communication skills; ability to prepare clear materials for internal and external audiences. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and comfort learning additional tools/systems. Ability to work effectively across cross‑functional, distributed, and matrixed organizations. Ability to manage multiple priorities across jurisdictions, balancing differing timelines, policy objectives and stakeholder considerations. Strong written and verbal communication skills, including preparation of regulatory, executive and stakeholder‑facing materials. Demonstrated commitment to safety and to FirstEnergy values and behaviors. Comfort operating in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations and regulatory requirements. Preferred/Differentiating Experience Experience with EV infrastructure programs (light‑duty, medium/heavy‑duty and specialty use cases such as electric school buses). Experience engaging with state regulatory commissions (e.g., MD PSC, NJ BPU) including work groups, stakeholder processes and discovery support. Experience supporting regulatory proceedings, including program reporting, testimony development, discovery responses, comments and coordination with intervenors and stakeholders. Experience designing, implementing or managing energy efficiency, demand response, DER, smart thermostat or VPP programs. Familiarity with Evaluation, Measurement and Verification (EM&V) concepts (evaluability, EM&V planning, evaluator coordination and interpretation of findings). Experience with policy and legislative review, including analysis of proposed or enacted legislation, regulatory orders and policy developments. Ability to translate emerging or nascent technologies and trends into scalable, customer‑facing utility programs. Exposure to rate design fundamentals, regulatory economics or cost recovery mechanisms. Benefits, Compensation & Workforce Diversity Competitive pay plus incentive compensation, a company‑sponsored pension plan, 401(k) savings plan with matching, a choice of medical, prescription drug, dental, vision and life insurance programs, and skills development training with tuition reimbursement. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or a qualified individual with a disability. #J-18808-Ljbffr