HPC Technical Consultant, On-site (ORNL), Oakridge, TN

HPC Technical Consultant

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Part of an on-site team conducting routine repairs and maintenance on HPE's super computers.

This is an early career opportunity. Training will be offered.

US Citizenship required

Onsite daily work required, Not a remote position.

Hours: M-F 8am to 5pm daily on-site or 7am to 4pm.

Key responsibilities:

• Monitoring and maintaining system health on many HPC system(s) – compute, network and storage
• Troubleshooting and repairing hardware issues
• Interact with ticket system to document actions taken and pass ticket to next step.
• Creating, monitoring and closing all support tickets
• Review tickets for hardware actions needed and claim for action
• Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.
• Perform hardware actions, e.g. component replacement from spares
• Operate hand tools and low-power tools (e.g. battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator's license required)
• Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
• Assisting with hardware and system installation activities in new systems
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable
• Strong mechanical aptitude
• Familiarity with hand tools
• Experience with computer hardware and datacenters preferred

Education:

• Bachelors Degree preferred or Associates Degree. Some college work preferred.
• 2-4 years' experience a plus

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 62,900 - 145,300 in TennesseeThe listed salary range reflects base salary. Variable incentives may also be offered.