Personal Travel Concierge (Outbound Sales)

Join the Ritz-Carlton Yacht Collection

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of guests who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support.

Our Personal Travel Concierge is a sales position with earning potential of $80,000 - $150,000 annually (Base + Commission)

In this role you will:

• Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions.
• Make 75-100 daily outbound calls following up with guests that have expressed interest on our website or have requested more information on our product (No cold calling).
• Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing.
• Maintain detailed CRM records and ensure timely follow-up on every lead.
• Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset.
• Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality
• Offer ancillary services like: Travel Protection, Air & Hotel, and Excursions

To be successful, you will need:

• 5+ years' experience as a sales professional in a high-end travel or sales environment
• A proven track record of consistently surpassing sales targets and revenue goals
• Experience working in a call center environment, taking both inbound and outbound interactions
• Clear, persuasive communication with strong relationship-building skills
• Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams
• Flexible in scheduleyou're available for evenings, weekends, and holidays to serve guests in various time zones.
• Equipped with a dedicated home office: wired high-speed internet (minimum 25 Mbps) and a quiet workspace

Additional Skills:

• Bilingual - fluent Spanish or Portuguese is a plus
• Must commit to delivering a high level of customer service
• Maintain positive, pleasant behavior while engaging customers & colleagues
• Possess excellent written & verbal communication skills
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
• Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively
• Maximizes opportunities to increase sales revenue by offering additional amenities and ancillary products
• Ability to follow our exclusive Ritz-Carlton Yacht Collection Sales Process
• Ability to learn and utilize the reservations system

Expected Hours of Work

• Full time (40-hour work week)
• Hours are shift-based and may include evenings when guests are most available
• Flexible to work weekends and public holidays

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.