People Coordinator

## People CoordinatorRaleigh, North Carolina, United StatesEntry Level* Email* X* LinkedInApply nowIntroductionThe People Operations team is seeking energetic, adaptable, and detail-oriented early-career professionals to join us as People Operations Coordinators. Designed as part of our Early Leadership Hire (ELH) program, this foundational role is built for individuals ready to learn our global operational network from the ground up, master direct employee support, and grow into future specialist or operational lead roles within our team.In this role, you will work hands-on across our daily operational queues, handling employee requests, keeping workflows moving smoothly, maintaining clean system data, and learning our end-to-end People processes. As our operating model transitions into domain-focused Pods, you will gain exposure across our core operational pillars.Your role and responsibilities* Hands-on Service Delivery & Ticket Queue Management: Manage daily employee inquiries across standard and complex topics using active listening, fast turnaround, and standard operating procedures to ensure high-quality service delivery.* Pod Operational Support: Execute foundational administrative workflows across assigned operational domains (e.g., onboarding/offboarding logistics, benefit enrollment tracking, contract updates, time/leave processing, or frontline ticket reclassification).* Smart Troubleshooting & Escalation: Act as a careful gatekeeper by investigating complex cases, gathering full background details, and resolving issues independently before escalating non-routine cases to Tier 2 Specialists or Subject Matter Experts.* Knowledge Management & Content Updates: Draft, refine, and update internal job aids, routing guides, and associate-facing Knowledge Base Articles (KBAs) the moment new solutions or policy shifts are identified.* System & Data Integrity: Maintain accurate ticket documentation in ServiceNow/Workday, execute clean cross-functional handoffs between HR, Payroll, and IT teams, and adhere strictly to global data privacy standards.* Process Optimization & Peer Collaboration: Help identify recurring ticket bottlenecks, system bugs, or policy gaps, and collaborate with team leads and peers to continuously improve team tools, job aids, and self-service routing.Required educationBachelor's DegreeRequired technical and professional expertise* Bachelor’s degree in Human Resources, Business Administration, Psychology, Communication, or a related discipline.* Operational Drive & Learning Mindset: Strong interest in developing a long-term career within HR and People Operations, with a desire to build domain expertise across diverse operational Pods over time.* HR Systems & Technical Aptitude: Comfort navigating enterprise HRIS and service management tools (e.g., ServiceNow, Workday, or similar platforms) and managing system data.* Communication & Active Listening: Clear, professional, and empathetic written and verbal communication skills, with a focus on strong employee experience and customer service.* Problem-Solving & Attention to Detail: Structured approach to investigating inquiries, spotting bad data patterns, and organizing case research thoroughly.* Discretion & Trust: Complete professionalism and discretion when handling highly confidential employee records and personal data.### ABOUT BUSINESS UNITIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.### YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?### ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.### OTHER RELEVANT JOB DETAILSIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiencesWe consider qualified applicants with criminal histories, consistent with applicable law.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.Job TitlePeople Operations CoordinatorDate posted28-Oct-2026Job ID138954City / Township / VillageRaleighState / ProvinceNorth CarolinaCountryUnited StatesWork arrangementHybridArea of workEnterprise OperationsEmployment typeRegularContract typeRegularProjected Minimum Salary per year46,200.00Projected Maximum Salary per year92,400.00Position typeEntry LevelTravel requiredUp to 20% or 1 day a weekCompany(0147) International Business Machines CorporationShiftGeneral (daytime)Is this role a commissionable/sales incentive based position?No #J-18808-Ljbffr