Patient Support Specialist

Supporting patients and healthcare providers in a hybrid role, the Patient Support Specialist will provide timely and empathetic assistance in a virtual pharmaceutical contact center, working remotely three days a week and onsite two days a week. Key responsibilities Respond to inbound calls, emails, and other patient inquiries in a professional and compliant manner Build strong relationships with patients, caregivers, and healthcare providers through active listening and solution-oriented communication Document patient interactions accurately and maintain detailed records within the contact center system Required qualifications High school diploma or equivalent required 1-3 years of experience in customer service or call center operations, preferably in a healthcare-related field Flexibility to work adjusted schedules or additional hours as needed Strong verbal and written communication skills