Implementation Consultant

Operations Implementation Consultant IThe Implementation Consultant I serves as a strategic partner for clients with moderately complex client needs. You'll lead consultative discovery sessions to design customized system configurations that drive efficiency and maximize value. With a focus on accurate data conversion and seamless client onboarding, you'll balance legacy data, validate configurations, and provide proactive support throughout implementation. This role requires strong analytical thinking, client relationship skills, and a proven ability to manage multiple priorities in a dynamic environment.Primary responsibilities include acting as clients trusted advisor, ensuring exceptional customer experiences throughout the implementation process. To include but not limited to, facilitating meetings, and maintaining communication throughout the life cycle of their implementation. Provide a smooth transition and post-implementation support as needed, including system maintenance, and issue resolution, based on client feedback. Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software. Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor). Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities. Collaborate with internal cross-functional teams, including sales, product SMEs and project managers, to deliver high-quality implementations. Troubleshoot and resolve implementation related matters, escalating critical concerns to the appropriate teams when necessary.Education and experience requirements include 1+ years of Customer Service or Customer interfacing role. A bachelor's degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of experience in HCM, will also be considered. Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process. Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis. Resourcefulness: Utilize your problem-solving abilities to overcome obstacles and find creative solutions that meeting project requirements and client expectations. Project Management: Successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met on time. Maintain a high-level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.