Operations Supervisor

At Andretti, performance isn't optional, it's the standard. Every role contributes to an experience defined by precision, pace, and execution. At Andretti Indoor Karting & Games, this isn't just a job, it's an experience. We create adrenaline-fueled moments where speed, competition, and connection come together and our team is at the center of it all. Built for People Who Want More We're looking for those who want to grow, lead, and be part of something bigger. Energy You Can Feel Opportunities to Grow Clear paths to advance, develop your skills, and build a career, not just a job. A Team That Wins Together We support each other, celebrate success, and show up ready to perform. Experiences That Matter You're not just serving guests - you're creating moments they'll remember. Whether you're starting your career or stepping into leadership, Andretti is a place where you can build something meaningful. This is a team built on performance. At Andretti, we operate in fast-moving environments where expectations are high and execution matters. Whether you're on the floor, in the kitchen, or leading a team, your role directly impacts the guest experience. We're looking for people who take ownership, move with urgency, and perform under pressure. Bring the Fun with ANDRETTI We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest Service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction. Our Amusements team keeps the fun going and the games ready to play. From electric kart racing to the latest games, simulators, and skill challenges, this role helps guests jump into the action. Our Food & Beverage team delivers friendly, efficient service in a fast-paced environment. Team members help prepare, serve, and support a great guest experience from start to finish. Premium service, great vibes, and a guest-first attitude make every shift at Andretti stand out. As general service staff, you help create a welcoming, high-energy experience for every guest. Our Management team sets the standard and keeps everything running with precision. In this role, you guide the team, support strong performance, and help create an outstanding guest experience. I have worked in entertainment my whole career, but nothing compares to the energy of this place on a Friday night. Every single shift, someone walks out of here with a story they are going to tell for years. I get to be part of that. Andretti is not just a job. It's the best job. Baily Saint Armand Track Manager I began my Andretti journey as a Server, and through hard work and dedication, I was promoted to Team Lead. Over the past five years, I've grown tremendously, not only in my career, but also as a person. The leadership opportunities and experiences I've gained have helped build my confidence and prepare me for future success. What I enjoy most about working at Andretti is the opportunity to meet and interact with new guests every day. Helping create memorable experiences for people from all walks of life makes each shift unique and rewarding. I also appreciate the welcoming atmosphere across all Andretti locations, it's an environment where both guests and team members feel comfortable and supported. What I enjoy most about working at Andretti is the sense of family I've found here. Throughout my time with the company, I've built friendships and relationships that I know will last a lifetime. Working alongside people who genuinely care about one another has made every day enjoyable. One of the most rewarding parts of working at Andretti is that I rarely feel like I'm actually working. Every day, I have the opportunity to play a small part in creating memories that our guests will carry with them long after they leave. Very few people have the chance to make a positive impact on someone's day, or even their life, and I never take that privilege for granted. Knowing that I get to do that every day is what motivates me. One of the things I enjoy most about working at Andretti is the people. Every day I get to work alongside friendly faces that make coming to work enjoyable. The relationships I've built with my teammates have created an environment where I feel supported, challenged, and excited to come to work each day. As a growing company, Andretti offers endless opportunities to develop both personally and professionally. I've experienced that growth firsthand and have been encouraged to continue learning, taking on new challenges, and expanding my career. One of the things I appreciate most about Andretti is the support and trust I have received from my team. I have been encouraged to think creatively, leverage my professional network, and take ownership of initiatives that make a real impact. Jayvian Hicks Marketing Specialist After many years with Andretti, I can honestly say this has become much more than a job, it's a place where I've built a rewarding career. Throughout my journey, I've been trusted with new opportunities, challenged to grow as a leader, and given the chance to make a meaningful impact on both our teams and the guests we serve. What Drives Us Our Vision We go beyond being just a place to visit. We create high-energy experiences where guests can feel the thrill, connect with the people around them, and make lasting memories that stay with them long after the day is over. Our Mission To lead the next generation of immersive entertainment by strengthening our presence in local communities and expanding into dynamic markets nationwide while honoring the Andretti legacy through excellence, integrity, and innovation. Our Motto We seek a commitment to excellence, which is true to the Andretti name. At Andretti Indoor Karting & Games, our motto, "Striving for Perfection; Achieving Excellence," inspires our team to deliver top-tier fun, service, and performance. Ready to Get Started? Your Next Opportunity Could Start Here. Competitive Pay Reliable income with opportunities to grow Growth Opportunities Move into new roles as you gain experience Flexible Scheduling Work hours that fit your life Supportive Team Environment Work with people who have your back On-the-Job Training Learn as you go, with support from your team Employee Perks Enjoy attractions, food, and team events 401(k) with 4.5% Company Match Invest in your future with company-backed retirement support Medical, Dental & Vision Insurance Comprehensive health benefits available for full-time team members Paid Time Off Take time to rest, recharge, and enjoy life outside of work Performance-Based Growth Opportunities to advance based on results and ownership Surgery & Care Support Programs Access to concierge scheduling and $0-cost procedures through select providers 401(k) with 4.5% Company Match Invest in your future with company-backed retirement support Financial Protection Benefits Voluntary life, critical illness, accident, and hospital coverage options Comprehensive Health Coverage Medical plan options, plus dental and vision coverage Career Mobility Opportunities across roles and expanding locations Health Savings Account (HSA) Company contributions available, with long-term tax advantages High-Energy Environment Fast-paced operations built on accountability and execution On-Demand Care Access Virtual medical and mental health support available anytime Employee Perks Access to attractions, dining, and team experiences Andretti Indoor Karting & Games isactively seeking a talented Operations Supervisor to join the team! Andretti Indoor Karting & Games isa rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

POSITION SUMMARY:

The Operations Supervisorposition is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisormust be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisoris expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

RESPONSIBILITIES:

Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products. Accountable to maximize daily sales and effectively manage costs, labor and cash control Maintain opening, running and closing duties for department Manage organization and cleanliness of departmental areas Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc. Ensures the highest level of quality and standards of service. Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc. Empowers staff to deliver exceptional legendary service Executes any special events with Leader on duty Responsible to provide management with direct and honest feedback of staff regarding performance Assist with staff training and employee relations Assures that staff morale is maintained at a high level Takes an active part in the recruitment and retention of staff Andretti Indoor Karting & Games (AIKG) isa rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens. BENEFITS INCLUDE: Top Pay Flexible Schedules Personal/Family Medical, Dental and Vision Coverage $1200 company paid Health Savings Account available Vacation and Sick time accrued during the first year 401k retirement program with up to 8% company match QUALIFICATIONS: Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 6 months or moreof Andretti brand and culture exposure a plus Current trainer or team lead a plus Proven leadership and team skills; ability to motivate and manage all levels of staff Strong written, verbal and organizational skills. Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position. Ability to lift up to 50 lbs. Maintain all safety procedures Open and full availability Willingness to work a flexible schedule including holidays, nights and weekends. Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters. Gregarious, upbeat and outgoing personality. Physical Requirements The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations willbe made to enable individuals with disabilities to perform the essential functions. Walk or stand for extendedperiods of time The ability to communicate quickly and accurately Must be able to lift up to 15 lbs on a regular basis Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs The work environment may include bright, dim or flashing lights and loud sounds Requires manual dexterity to use and operate all necessary equipment Be able to understand, follow and maintain safety standards at all times #J-18808-Ljbffr Andretti Karting