Service Support Specialist

GNS Support Services SpecialistThe Expeditors Ground Network Services (GNS) team is a dynamic, cross-functional team responsible for the design, implementation, and execution of a national linehaul network supporting all Expeditors products and services. GNS operates at the intersection of customer service, network management, carrier management, procurement, and compliance—ensuring reliable, efficient, and scalable transportation support for all products. The Support Services Agent is a GNS Central position supporting a broad range of administrative functions across the network. This role is primarily focused on scheduling support, with additional responsibility for accounting, systems coordination, and operational assistance across cross-border and intermodal transit activities. This position plays a role in maintaining the accuracy and efficiency of scheduling processes while also supporting system updates, data integrity, and financial/administrative workflows related to GNS operations. The ideal candidate is detail-oriented, curious, and adaptable, with the ability to quickly identify and resolve issues across both administrative and operational areas. This individual will maintain consistent communication with the Expeditors network, GNS Central and regional teams, service providers, and external partners.Schedule: Monday – Friday 0800 – 1700 or as need is determinedMajor Duties and ResponsibilitiesMaintain and manage scheduling administration for the GNS networkEnsure accuracy and consistency of schedules across systems and platformsSupport scheduling updates, changes, and administrative processes tied to network executionAssist with accounting-related processes tied to GNS operationsSupport financial data accuracy and reconciliation across systemsCoordinate system updates, data integrity, and issue resolutionIdentify and support process improvements across administrative and systems workflowsSupport operational execution and visibility for cross-border and intermodal shipmentsAssist in monitoring network performanceCommunicate delays, issues, and updates across branches, gateways, and service providersCoordinate contingency plans to address service disruptionsAct as a support resource for compliance-related administrative processesAssist with ad hoc reporting, analysis, and operational requestsPerform other duties as assignedMinimum QualificationsBachelor's Degree or previous logistics experienceAbility to work in Phoenix, AZ Metro AreaBasic Microsoft Office knowledgeFluency in written and spoken English languageDesired QualificationsHands on knowledge of Process and Systems used to support Ground Network ServicesCustomer Service ExperienceIntermediate to Advance knowledge of Microsoft Tools (Excel, Power Bi, SharePoint, etc)Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus