Vendor Manager

Vendor Solutions Manager

Reports to: Sales Manager

Status: Full-Time

Location: Remote

POSITION SUMMARY

We're looking for a results-driven Vendor Manager to actively seek out and engage existing clients and customer prospects. In this role, you will provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability.

ABOUT FIT SOLUTIONS

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.

PRIMARY OBJECTIVES

• Consistently achieve established Monthly Recurring Revenue (MRR) targets through the development and execution of vendor-driven solutions and opportunities.
• Build and maintain a strong pipeline of vendor solutions and revenue opportunities aligned with company growth objectives.
• Proactively identify, engage, and develop relationships with prospective and existing customers within designated markets to uncover needs, qualify opportunities, and position appropriate vendor solutions.
• Meet established activity expectations for outbound prospecting, introductory calls, and customer/vendor engagement to support pipeline development and revenue growth.
• Develop and submit strategic, solution-based proposals that address customer needs and effectively move opportunities through the sales cycle.
• Partner with internal sales teams and vendor partners to drive solution adoption, strengthen vendor relationships, and maximize revenue opportunities.

SECONDARY OBJECTIVES

Sales Development & Performance

• Complete assigned sales training and professional development activities, including Grant Cardone University, in accordance with established expectations.
• Participate in regular sales role-play, coaching, and skill-development activities with the Sales team.
• Schedule a minimum of three (3) First-Time Appointments (FTAs) per week or as otherwise established by leadership.
• Achieve established activity, pipeline, revenue, and performance targets within designated timeframes. Targets and quotas may be adjusted based on business needs.
• Present and promote vendor products and services to prospective and existing customers using a consultative, solutions-based approach.
• Conduct customer needs and cost-benefit analyses to identify solutions aligned with business requirements and objectives.

Vendor & Partner Management

• Establish, develop, and maintain strong business relationships with customers, vendors, master agents, and strategic partners.
• Coordinate with master agents and vendor partners to obtain competitive quotes, pricing, and solutions while supporting favorable margins and customer outcomes.
• Complete required deal registrations with master agents and vendor partners accurately and within established timelines.
• Maintain accurate records of vendor quotes, deal registrations, commissions/payouts, and related activities.
• Stay informed of vendor offerings, industry developments, promotional opportunities, and relevant market trends.

Pipeline & CRM Management

• Maintain accurate and timely documentation of customer, vendor, and sales activities within HubSpot CRM and other designated business systems.
• Track vendor quotes and opportunities in HubSpot to maintain pipeline visibility and support analysis of conversion and close ratios.
• Track applicable vendor commissions and payouts to support accurate reporting and reconciliation.
• Monitor market and territory opportunities and maintain appropriate sales, pipeline, and status reporting in HubSpot, ConnectWise, and other designated systems.
• Provide leadership with relevant insights regarding customer needs, challenges, competitive activity, vendor performance, and opportunities for new products or services.

Cross-Functional Collaboration & Customer Experience

• Coordinate solution development and sales efforts with Sales, Service, and other internal departments to deliver an effective customer experience.
• Facilitate a clear and timely handoff of closed opportunities to the appropriate service or implementation teams and provide support through the transition to implementation, as needed.
• Collaborate with internal stakeholders to ensure proposed solutions are operationally viable, competitively positioned, and aligned with customer requirements.

Business Development & Continuous Improvement

• Attend networking events, conferences, trade shows, vendor events, and other business development activities as a representative of the company.
• Proactively identify opportunities to strengthen vendor partnerships, expand solution offerings, and generate additional revenue.
• Maintain current knowledge of sales, vendor management, and industry best practices and apply relevant learnings to the role.
• Seek and incorporate feedback to continuously improve individual performance, processes, and customer outcomes.
• Document key workflows, procedures, and role-specific knowledge through standard operating procedures (SOPs), videos, and other approved documentation.
• Perform other duties and responsibilities as assigned based on business needs.

COMPETENCIES

• Results-oriented and highly motivated, with a demonstrated ability to achieve revenue, pipeline, and business development objectives.
• Strong relationship management skills with the ability to build and maintain productive partnerships with vendors, customers, and internal stakeholders.
• Excellent communication, consultative selling, negotiation, and influencing skills.
• Ability to understand customer business needs and align appropriate vendor solutions, products, and services to those needs.
• Strong presentation skills with the ability to communicate solutions and value propositions effectively to a variety of audiences.
• Effective prioritization, time management, and organizational skills with the ability to manage multiple vendor relationships and opportunities simultaneously.
• Strong business acumen with the ability to identify growth opportunities and contribute to strategic vendor initiatives.
• Collaborative and adaptable, with a willingness to receive feedback and work cross-functionally to achieve business objectives.

EDUCATION AND EXPERIENCE

• Minimum of two (2) years of experience in vendor management, account management, business development, technology sales, or a related customer-facing role.
• Demonstrated experience building and maintaining productive business relationships with vendors, customers, and/or strategic partners.
• Experience developing sales pipelines, identifying business opportunities, and supporting opportunities throughout the sales cycle.
• Familiarity with CRM systems and practices, including opportunity and pipeline management.
• Proficiency with Microsoft Office applications and other business productivity tools.
• Experience within the Information Technology, cybersecurity, managed services, or related technology industry
• Bachelor's degree in Business, Sales, Marketing, Information Technology, or a related field preferred; equivalent combination of education and relevant professional experience may be considered.

BENEFITS

• Paid holidays
• Paid time off
• Paid sick leave
• Professional training & development opportunities

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
• Requires ability to occasionally lift up to 25lbs
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

AAP/EEO Statement FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.