Server

Job Title: Server

Division: Foods

Department: Culinary Dept

Reports To: Culinary Director

FLSA Status: Non-Exempt

Summary: Providence Living guests are service staff's number one priority. Serving food to our residents, with a performance of excellence, which is second to none. Serving beverages to our residents, with a performance of excellence, quality and promptness. Maintaining all areas of service, in an orderly, sanitary and uniform fashion to comply with all Florida health state regulations. All Service staff must attain a Serv Safe Food Handler Certificate. All Service staff must wear hair restraints and slip resistant shoes while serving.

Duties and Responsibilities include the following. Other duties may be assigned.

• Places food servings on plates or trays according to orders or instructions. Examines food trays to ensure that they contain required items. Loads of trays with accessories such as eating utensils, napkins, or condiments.
• Removes trays and stacks dishes for return to kitchen after meals are finished.
• Monitors food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
• Determines where patients or patrons would like to eat their meals and helps them get situated.
• Maintains and sanitizes all serving staff areas and beverage areas daily.
• Prepares food items, such as sandwiches, salads, soups, or beverages if needed.
• Takes food orders and relays orders to kitchens or serving counters so they can be filled.
• Stocks service stations with items such as ice, napkins, or straws.
• Performs side work duties as assigned daily to your workstation.
• Cleans or sterilizes dishes, kitchen utensils, equipment, or flatware, when needed.
• All occurrences in the dining area, should be absorbed as a responsibility by the server pertaining to our guest.
• Workstations must be checked by manager before exiting shift.
• Adheres to HACCP regulations when applicable.
• There should be no loitering in other areas of our facility, dining and kitchen areas are server's primary area.
• Ensures wait staff station is orderly and clean with ongoing shift.
• Ensures ultimate guest satisfaction.
• Projects a positive, friendly and helpful demeanor when serving our guests.
• Follows Providence living steps of service in dining areas , as applicable, according to steps of service sheet.
• Carries food, silverware, or linen on trays or use carts to carry trays.
• Completes all online ALF training classes required.
• Comes to workstation daily with proper dress code at designated time.
• Assists in kitchen area, specifically in a culinary aspect, to assist when needed.
• Assists on a daily basis in cleaning and sanitizing any areas that need this attention.

• Constantly be aware of stocking all wait station areas , beverages, and refrigerators with beverages being stocked as needed.
• Cognizant of all Providence Living Maitland guests and their needs, and communicates immediate needs of emergency to management, when referring to our guests or team members.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, able to comprehend simple word documents pertaining to job duties, recipes, and other regulatory specifications for Providence Living Maitland, contact management systems, and able to read and execute systems in our pos systems to calculate, and punch in orders for our guests.

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience and/or training; or equivalent combination of education and experience.

Specialized Training:

• Gourmet or high end service a big plus
• ALF training required, online specific to job
• Have worked in atmosphere of foodservice which trained steps of service in a dining area

Certificates and Licenses:

• CPR training required
• Serv Safe Food Handlers Certificate needed within first 30 days of employment

Equipment:

• Service beverage machine knowledge a plus
• Use of knives for garnish cutting (i.e. lemons, oranges. etc.)
• Proper handling of waitstaff trays and proper carrying procedures
• Use and knowledge of Pinnacle POS System

Knowledge, Skills, and Other Abilities:

• Possess great communication skills when applying to food service environment
• Greet all residents with respect, dignity, and uplifting atmosphere

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, transporting food and equipment upstairs, working moms kitchen upstairs when needed, and occasional fast-paced serving. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet or humid conditions (non-weather), work near moving mechanical parts, and vibration. The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, outdoor weather conditions, extreme cold (non-weather), extreme heat (non-weather), and risk of electrical shock.


The noise level in the work environment is usually moderate.