Customer Success Specialist

Location: Tampa, FL | Employment Type: Full-Time | FLSA Status: Non-Exempt Pacific Manufacturing and Design (PMAD) is looking for a highly organized, customer-minded professional who enjoys helping projects move from idea to execution. As our Customer Success & Commercialization Specialist, you will play an important role in keeping customers informed, coordinating sample and commercialization activity, and helping internal teams stay aligned. This is a great opportunity for someone who thrives in a collaborative manufacturing environment, enjoys solving problems, and takes pride in creating a smooth, professional customer experience. About the Role In this role, you will be a trusted connector between customers and PMAD’s internal teams. You will help translate customer needs into clear action, keep project and order information organized, coordinate approved samples and follow-ups, and support commercialization milestones from early request through execution. You will work closely with Sales, R&D, Quality, Procurement, Production Planning, Manufacturing, Packaging, Inventory, Finance, Fulfillment, and other teams to help customers receive timely updates and reliable support. What You’ll Do Serve as a responsive, professional point of contact for assigned customer inquiries, follow-ups, and project activity. Keep customer requests organized by documenting details, clarifying missing information, routing items to the right internal owner, and following through to resolution. Provide clear updates on project status, customer requirements, approved samples, order activity, shipment status, and next steps. Support customer onboarding, meeting preparation, meeting notes, account coordination, and action-item follow-up. Coordinate approved sample requests, shipment details, documentation, tracking information, and customer feedback follow-up. Maintain accurate project records, milestones, open items, customer deliverables, requirements, and decision logs. Gather and organize customer product, packaging, artwork, forecast, quality, delivery, and documentation requirements using approved tools and templates. Partner with internal teams to support order, production, packaging, fulfillment, and shipment coordination. Track commitments, follow-up dates, missing information, overdue actions, and potential blockers so customers and teams stay informed. Escalate customer concerns, delayed commitments, quality issues, shipment exceptions, or other risks with urgency and professionalism. You’ll Be a Great Fit If You Enjoy helping customers feel supported, informed, and confident in the next step. Are highly organized, detail-oriented, and comfortable managing multiple requests, deadlines, and follow-ups at the same time. Communicate clearly and professionally in writing, in meetings, and across teams. Like solving problems, removing blockers, and keeping work moving forward. Work well with cross-functional teams and can build positive relationships with customers and internal stakeholders. Have two or more years of experience in customer service, customer success, account coordination, project coordination, order management, sample fulfillment, manufacturing support, or a related function. Have an associate degree in Business Administration, Customer Service, Operations, Supply Chain, Project Management, or a related field; equivalent relevant experience may be considered. Are comfortable using Microsoft 365 tools, including Outlook, Teams, Excel, Word, and SharePoint, and can learn new customer, project, workflow, shipping, inventory, and enterprise systems. Preferred Experience Experience in dietary supplements, food and beverage, nutraceuticals, pharmaceuticals, cosmetics, consumer packaged goods, or another regulated manufacturing environment. Experience with a contract manufacturer, private-label manufacturer, product-development organization, or fulfillment operation. Experience coordinating samples, customer orders, product documentation, small-parcel shipments, or commercialization projects. Familiarity with product specifications, packaging specifications, artwork, bills of materials, production planning, quality release, shipping documentation, or cGMP-controlled documentation. Experience with CRM, ERP, project-management, carrier-shipping, manufacturing, or Microsoft Power Platform tools. Why Join PMAD At PMAD, you will join a hands-on, collaborative team where your organization, communication, and follow-through directly support customer relationships and successful product commercialization. You will have visibility across multiple departments, the opportunity to learn how regulated manufacturing projects come together, and the chance to help improve the way customer work is coordinated from request to shipment. What You’ll Gain A role with meaningful visibility across customer success, commercialization, operations, quality, production, packaging, fulfillment, and finance. Hands-on experience supporting product commercialization in a regulated manufacturing environment. The opportunity to make daily work more organized, transparent, and responsive for customers and internal teams. A collaborative environment where strong communication, initiative, and follow-through are valued. Equal Opportunity Employer PMAD is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr