Field Service Helper - Indianapolis, IN

Job Description

Job Description

Description:

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Field Service Helper / Floater

We're looking for a dependable Field Service Helper / Floater to support our service technicians and get equipment where it needs to go. You'll spend much of your day on the road, towing trailers loaded with machines and equipment to customer locations, then helping unload, set up, and assist the technician on site. If you're comfortable behind the wheel with a trailer and take pride in safe and careful work, this is a great fit.

Responsibilities

•Safely tow trailers (16ft Enclosed Cargo Trailer) from our warehouse to the install location.

•Load, secure, and unload equipment using a furniture dolly.

•Deliver and pick up equipment on schedule, and confirm drop-off locations with customers or site contacts

•Back up and maneuver trailers in tight spaces, including parking lots, alleyways and local streets. 

•Perform pre-trip and post-trip inspections of the truck and trailer (hitch, safety chains, lights, brakes, tires, and tie-downs)

•Assist technicians with installations including moving the machines, preparing the work area, and cleanup.

•Keep tools, parts, and the service vehicle organized and stocked

•Complete delivery paperwork and equipment condition notes accurately

•Follow all safety policies, including PPE use and DOT regulations

•Representing the company professionally with customers on site

Requirements

•Valid driver's license with a clean driving record (MVR check required)

•Proven experience towing trailers, including hitching, backing, and securing loads

•Ability to pass a pre-employment drug screen and background check

•Ability to lift 50+ lbs regularly and up to [75] lbs with assistance

•Reliable, punctual, and able to work independently as well as part of a team

•Basic hand tool knowledge and mechanical aptitude

•Must be at least 21years old (insurance requirement)

•Preferred Qualifications

•CDL or DOT medical card (Class [A/B], if applicable)

•Forklift experience

•Prior field service, delivery, or construction experience

•Familiarity with GPS and route-planning apps

•Physical Demands & Working Conditions

•Extended periods of driving, standing, bending, kneeling, and climbing

•Frequent lifting, pushing, and pulling in heat, cold, rain, and dust

•Occasional travel, overnight stays, or on-call hours as needed

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at View email address on ziprecruiter.com.

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.  

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired. 

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