Product Validation Lead

What You'll Do

• Own the release gate: deliver a documented go/no-go recommendation every 1-2 weeks, with any Chief Product Officer override documented when used.
• Plan and run UAT cycles from user stories — recruiting, coaching, and coordinating Customer Success, clinical, and customer testers, and turning their feedback into clear, actionable defects.
• Select, build, and maintain frontend end-to-end test automation (e.g., Playwright or Cypress) for critical clinic workflows, and run it in CI.
• Use our PRD-to-test-case pipeline and AI tools to generate, review, prune, and prioritize test coverage, applying human judgment wherever AI output isn't trustworthy.
• Define and own product performance standards — page load, time to interactive, and critical workflow response times — measuring every release and escalating regressions.
• Evaluate usability, accessibility, and workflow friction that functional testing doesn't catch.
• Review PRDs and acceptance criteria before development starts, flagging untestable, ambiguous, or missing requirements back to Product.
• Partner with Engineering QA on a shared coverage map, joint defect triage, and release gates.
• Maintain non-PHI test data and validation environments that reflect real manufacturer and device variety.
• Report release quality to the Chief Product Officer, including UAT pass rate, escaped defects, coverage, and performance trends.
• Help shape playbooks, tooling standards, and the hiring profile for future Product Validation team members.

What You'll Need

• 5+ years in QA, UAT, or product quality, with recent hands-on test automation experience.
• Experience writing and maintaining end-to-end tests in Playwright, Cypress, or a similar framework, integrated into CI.
• Experience running UAT with non-technical or customer-facing testers.
• Practical frontend performance experience (Lighthouse, Core Web Vitals, WebPageTest, or real-user monitoring).
• Current, hands-on use of AI tools for test generation, with a critical eye on their output.
• Ability to read a PRD and identify untestable or missing requirements before development starts.
• Strong written communication skills, with the judgment to hold a release gate under deadline pressure.

Nice to Have

• Experience in healthcare or regulated software, including familiarity with HIPAA, validation documentation, and audit readiness.
• Familiarity with clinical workflows, cardiac devices, or remote monitoring.
• Accessibility testing experience (WCAG 2.1 AA).
• Experience with Datadog, Grafana, or similar observability tools.

Work Environment

• Location: Fully remote. Candidates must reside and work exclusively within the contiguous United States, and must be legally eligible to work in the United States.
• Home office: A dedicated, private workspace and a reliable, high-speed internet connection.
• Travel: Limited travel may be required based on business needs.

Equal Employment Opportunity

PaceMate is an Equal Opportunity Employer and values diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

About PaceMate®

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.

Learn more at PaceMate.com