Access Control Technician - Enterprise Systems & Solutions

Access Control Technician - Enterprise Systems & Solutions

We are seeking a motivated technologist to join our team to assist with the administration, support, documentation, and improvement of campus access control and video surveillance systems as part of the Enterprise Systems & Solutions team, a unit within Information Technology Services (ITS). This position will support the Lenel OnGuard access control system, the Milestone video management system, and related technologies used to manage door access, camera systems, wireless locks, and physical security workflows across campus. This position will work closely with University Police, Maintenance and Operations, the ITS Network Operations unit, vendors, contractors, and other campus partners to support reliable and effective access control and video surveillance services. The successful candidate will assist with daily system support, troubleshooting, documentation, vendor coordination, system monitoring, and planning for upgrades or expansions. This work includes supporting existing buildings, renovations, new construction, and future security technology improvements. The position requires strong attention to detail, sound judgment, effective communication, and a commitment to supporting campus safety and operational continuity.

The Enterprise Systems & Solutions team plays a key role in ensuring the seamless operation of various enterprise systems that support SUNY Plattsburgh's mission. As a whole, ITS provides comprehensive technology support for campus needs inside and outside the classroom. This includes administrative computing, web development, integration, system support, and network infrastructure management. We also support SUNY Plattsburgh's technology needs by providing services, tools, and facilities that keep the campus community working efficiently and create a stable, secure, and user-friendly environment. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs and practices.

Required Qualifications: At the time of appointment, the candidate must possess: A four-year degree in Computer Science, Information Technology, or related field, or at least a two-year degree with two years of relevant experience. Experience supporting software applications, technology systems, security systems, infrastructure, or related technical services. Ability to troubleshoot technical issues, document work performed, and communicate effectively with technical and non-technical users. Basic understanding of networking concepts, including IP addressing, network connectivity, cabling, and troubleshooting network-connected devices. Willingness and ability to function as part of a dynamic and collaborative team. Strong verbal and written communication skills. Ability to work evening and weekend hours, as well as travel, when necessary. A valid driver's license at the time of appointment. A demonstrated ability to work effectively and collegially with faculty, staff and administrators.

Preferred Qualifications: Experience supporting access control systems, video surveillance systems, physical security systems, or related technology platforms. Experience with Lenel OnGuard, Milestone, or comparable access control and video management systems. Experience supporting door access hardware, card readers, controllers, cameras, wireless locks, or related building security infrastructure. Experience working with vendors, contractors, facilities staff, law enforcement personnel, or public safety departments. Experience with Windows-based application support, client software, server-connected applications, or administrative consoles. Experience maintaining system documentation, asset inventories, diagrams, support procedures, or knowledge base articles. Experience assisting with technology projects, system upgrades, hardware replacements, renovations, or new construction planning. Knowledge of privacy, confidentiality, and appropriate-use considerations related to access control records, video footage, and security systems. Strong problem-solving skills with the ability to translate user needs into effective technical solutions.

Salary (Applicant View) - $60,000 minimum, plus excellent benefits

About Our University - SUNY Plattsburgh, home of the Cardinals, is part of the largest comprehensive university system in the United States. The university offers a diverse selection of more than 60 academic programs across three schools Arts & Sciences, Business & Economics, and Education, Health & Human Services. Many of these programs are highly ranked and carry strong national and regional reputations that allow students to work with highly skilled faculty who prepare them to excel in their chosen fields and industries upon graduation. Our campus prioritizes enrollment growth and stabilization, student success, equity and inclusion, and engagement with our North Country region as our four pillars of success. And we are committed to providing each and every Cardinal student a high quality liberal arts education grounded in academic excellence and a well-rounded college experience. SUNY Plattsburgh is a destination campus located in northern New York between the iconic Adirondack Mountains and Lake Champlain. The campus is a short walk from historic downtown Plattsburgh, New York, where area residents have access to a wide array of arts, food, and events throughout the year, and just over a 1 hour car ride from the cities of Burlington, Vermont, Montreal, Quebec, and Lake Placid, New York, which is best known by locals as a former site of the 1980 Winter Olympic Games.

To receive full consideration, supply all requested documents by: 08/26/2026

EEO Statement - SUNY Plattsburgh is fully committed to excellence through diversity, equity and inclusion, and to supporting a welcoming environment for all students, employees and visitors. As an equal opportunity employer and a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), the university guarantees equitable consideration to all qualified applicants with regard to race, color, national origin, religion, creed, age, ability, assigned gender, gender identity, sexual orientation, familial status, economic status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or any other legally protected status per federal or state laws.