Slot Technician

Introduction Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities Adheres to established departmental and property policies and procedures regarding guest service standards. Responsible for the repair, maintenance, and general operating condition of slot machines. Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. Utilizes shop machines to fabricate standard or routine parts. Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. Responsible for the machine initial fills. Assists in jackpot payouts and the verification process. Responsible for the inspection, installation, and removal of slot machines. Maintains player‑tracking system and EZ Pay equipment. Responsible for troubleshooting system‑related problems. Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). Performs all other related and compatible duties as assigned. Maintains strict confidentiality in all company matters. Requirements Associate degree in Electronics, Computer Programming, or related field and minimum one (1) year of Slot Repair experience required; or minimum two (2) years of progressive Slot Repair experience; or equivalent combination of education and experience. General understanding of electronics at the circuit board level. General understanding of microprocessors. Must have strong problem‑solving, analytical, customer service, and interpersonal skills. Must have excellent written and verbal communication skills; must be fluent and literate in English. Ability to maintain a high level of confidentiality and professionalism. Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization. Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Ability to write routine reports and correspondence. Must have advanced computer skills and be proficient in Microsoft Office applications. #J-18808-Ljbffr