Hotel Assistant Front Office Manager

Overview The Assistant Front Office Manager will have oversight of the front office staff, staffing needs, and guest services. Additional responsibilities may include training, staff development, payroll, and scheduling. Responsibilities Supervise Front Desk staff: interviewing and onboarding new colleagues, disciplinary action, performance evaluations, training, payroll, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. Develop short‑term and long‑term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensure corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet or exceed guest expectations. Other duties as assigned. Benefits Complimentary & Discounted Hyatt Hotel Rooms Paid Time Off (PTO) Competitive Pay 401(k) Match Medical, Dental, Vision Insurance after 30 Days of Employment Tuition Reimbursement Free Annual VIA Bus Pass/Discounted Parking Free Meals Provided in Employee Cafeteria Opportunities for Career Growth Qualifications A true desire to satisfy the needs of others in a fast‑paced environment Refined verbal and written communication skills Minimum of one year previous front‑office management experience required. Experience using Opera PMS, Colleague Advantage, and HotSOS computer systems would be ideal. Must be able to stand and walk for long periods of time. Ability to work a flexible schedule of any shift on any day, including weekends, holidays, and some overnight shifts might be required depending on business levels. Must have proficient computer skills, as well as strong multi‑tasking and problem‑solving abilities. EEO Statement All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hyatt Hotels Corporation