Desktop Support

Desktop Support

SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume!

Key Responsibilities/Outcome:

• Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
• Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk, or script.
• May perform routine installs, moves, adds, and changes as part of a directed team.
• Performs scripted image loading, unit diagnostics, and replaceable unit swapping.
• Runs basic diagnostics and performs basic module replacement on PCs, servers, and peripherals.
• Performs preventative maintenance activities on certain products as directed.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout.

Key Qualifications:

• 2 years experience with computer hardware replacements.
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications.
• Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures.
• Ability to resolve basic / non-complex problems as directed.

Working Place: Sulphur Springs, TX, United States

Department: Unisys