Automotive Service Advisor

Service Advisor - Jaguar Land Rover Glen Cove

Location: Glen Cove, NY
Compensation: $80,000-$120,000 annually, salary + commission
Job Type: Full-Time, 5-day work week including some Saturdays

About the Position

Jaguar Land Rover Glen Cove is seeking an experienced Service Advisor to join our team.

The ideal candidate is a motivated, customer-focused professional who can build strong relationships with clients while effectively managing the service experience from check-in through vehicle delivery. We offer a competitive salary and commission-based compensation plan, comprehensive benefits, and opportunities for professional growth.

Responsibilities

• Provide an exceptional customer experience throughout the service process
• Greet customers, document vehicle concerns, and recommend appropriate services
• Communicate repair recommendations, estimates, and timelines clearly and professionally
• Maintain strong communication with customers throughout the repair process
• Coordinate with technicians and the service team to ensure efficient workflow
• Review completed work with customers and ensure all concerns have been addressed
• Maintain accurate and detailed service records

Qualifications

• Previous automotive Service Advisor experience recommended
• Excellent customer service and communication skills
• Professional appearance and strong work ethic
• Strong attention to detail and organizational skills
• Solid understanding of vehicle systems and automotive service
• Strong computer skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Reliable attendance and strong time-management skills
• Positive, friendly, and customer-focused attitude
• ADP/CDK and CDK Service Edge experience preferred

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Training
• Career Growth Opportunities
• Competitive Compensation Plan

Jaguar Land Rover Glen Cove is a proud member of the Kollective Automotive Group.

Equal Opportunity Employer

Jaguar Land Rover Glen Cove is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.