Technical Solutions Delivery Manager

Job Description

Job Description

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call "PayIt DNA": High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

PayIt is seeking a Technical Solutions Delivery Manager. You will own the path from client need to delivered service: understanding complex Motor Vehicle and Transportation business rules, shaping the solution approach, coordinating internal teams, managing risks and timelines, and helping create a repeatable delivery model across PayIt's DMV services vertical.

What You'll Be Doing:

Solution Design & Engineering Partnership

• Partner closely with Engineering to translate client business rules, statutory requirements, and technical constraints into scalable platform solutions rather than one-off builds.
• Perform platform configuration hands-on and use that configuration fluency to make better decisions on solution design and delivery upstream.
• Pressure-test proposed solutions for reusability by identifying where a client-specific request can become a platform-level capability.

Delivery Ownership

• Develop and manage implementation timelines end-to-end, including milestones, dependencies, risks, and go-live readiness criteria.
• Track project status, risks, dependencies, issue mitigation, and go-live dates; maintain a single source of truth that internal teams and clients can trust.
• Provide clear, decision-ready updates to internal leadership and client stakeholders, calibrated to each audience.

Client Leadership

• Lead client technical and deployment calls with Engineering support, serving as the primary technical delivery voice with state agency stakeholders.
• Build client confidence through clarity: translate platform behavior into business terms and client requirements into engineering terms.
• Manage scope, expectations, and trade-off conversations directly with clients when requirements, timelines, and platform capabilities are in tension.

Cross-Functional Orchestration

• Coordinate with Finance, Support, and Client Operations on financial setup, launch readiness, and post-launch handoff so go-lives land clean and stay clean.
• Ensure post-launch ownership is unambiguous: every workflow, escalation path, and support process has a named owner before handoff.

Scale & Repeatability

• Build the tools, playbooks, reporting cadences, and process improvements that turn DMV delivery from a bespoke effort into a repeatable operating model.
• Codify what you learn: every implementation should make the next one faster, cheaper, and lower risk.

What You'll Need to Have:

Delivery & Solutioning Foundation

• 4-6 years in technical implementation, solutions delivery, technical program management, or solutions consulting for a B2B SaaS platform, or an equivalent track record of owning complex technical delivery end-to-end.
• Proven ability to take ambiguous, rule-heavy client requirements and turn them into shipped, working solutions. Government, financial services, healthcare, or other regulated-industry experience is a strong signal.
• Working technical fluency: you can read an API spec, reason about integrations and data flows, understand configuration-driven platform architecture, and hold your own in engineering design conversations. You do not need to write production code, but engineers should trust your judgment. You must be comfortable with technical concepts like JSON, SQL, web services, and application logs.
• Structured project management instincts: You manage risks, dependencies, critical paths, and go-live readiness; use Jira or similar tools to track work, document ownership, and surface blockers; and provide updates that drive decisions and action.

Client-Facing Strength

• Executive presence with technical stakeholders: you can lead a deployment call with a state agency team, handle hard questions in real time, and leave the client more confident than when the call started.
• Skill in managing trade-off conversations: scope vs. timeline, custom vs. platform, now vs. right.

Collaborative Operating Style

• You build trust quickly, communicate proactively, follow through on commitments, and work well across teams

AI Fluency

• Daily, fluent use of AI tools in your actual work today: documentation, analysis, planning, communication drafting, and research.
• A learning posture: the AI toolchain will look different in 12 months, and you are the kind of person who will be ahead of that curve rather than trained on it.

Bonus Points for:

• GovTech, public sector, or DMV/motor vehicle domain experience, including familiarity with agency stakeholder dynamics, or statutory business rules.
• Ability to design AI-enabled workflows, not just prompt a chatbot: you have built reusable prompts, automations, custom GPTs/agents/assistants, or AI-assisted processes that other people use.
• Payments, financial reconciliation, or fintech delivery experience.
• Hands-on experience with low-code automation platforms, scripting, or SQL for self-serve analysis.
• Experience standing up delivery operations at a scaling company: you have built the machine, not just operated inside one.

Annual Salary Range:

$75,000—$95,000 USD

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You'll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you'll grow a ton working at PayIt
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here . Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers' alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt's Business Code of Conduct and Information Security Policies.