Trainer - Operations Amos

Trainer - Operations Amos

Royal Caribbean Group

Position Overview: The Operations Trainer is responsible for delivering advanced, comprehensive training programs to shipboard personnel across key operational systems, including AMOS, SQM, Intranet, and SOPs. This role ensures ongoing competency, system integrity, and adherence to company policies, fostering a culture of continuous improvement and operational excellence aboard vessels.

Core Responsibilities

• Design & Deliver Advanced Training Programs: Develop and conduct tailored training sessions for shipboard personnel on complex modules within AMOS, SQM, Intranet platforms, and SOPs, aligning with the company's operational standards and strategic objectives.
• Systems Verification & Competency Assurance: Oversee and validate user proficiency in AMOS and other systems, utilizing established User Training and Verification Matrices to ensure compliance and operational readiness.
• Operational Systems Support & Optimization: Provide expert guidance on Planned Maintenance, Purchasing, Financial Management, and Safety & Quality systems. Identify opportunities for system enhancements and best practices to improve efficiency.
• Financial & Data Analysis: Assist in analyzing and reconciling financial reports and system data, identifying discrepancies, irregularities, or deviations from procedures, and providing actionable insights.
• Documentation & Knowledge Management: Regularly update training manuals, system documentation, and procedural manuals to reflect system upgrades, policy changes, and lessons learned.
• Liaison & Communication: Serve as a key communication conduit between shipboard teams and shoreside support, clarifying system functionalities, resolving issues, and ensuring seamless information flow.

Compliance & Continuous Improvement:

• Monitor adherence to company policies, SOPs, and SQM standards, recommending and implementing corrective actions as necessary.

Qualifications & Experience:

• Bachelor's degree in business administration, Marine Operations, Information Systems, or equivalent experience.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Lotus Notes, Windows, Internet Explorer, and Intranet platforms.
• Familiarity with financial systems, inventory management, and cost control processes.
• Extensive working knowledge of AMOS, with the ability to troubleshoot and optimize system usage.

Professional Experience:

• Prior experience in training, systems support, or systems auditing in a maritime or related environment.
• Minimum of 3-4 years shipboard experience, preferably with a Marine background, with demonstrated familiarity with vessel operations and systems.

Language Skills:

• Fluency in English, both reading and speaking, to effectively communicate complex concepts and instructions.

Department: Maintenance

The company

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.