Assistant Property Manager II

Overview As an Assistant Property Manager II at Coastline Equity, you will play a pivotal role in delivering high-quality service and care to our tenants and supporting the property management team with daily operations. You will partner closely with a Senior Property Manager to ensure our properties are compliant, well-maintained, and efficiently operated. With a focus on tenant satisfaction, vendor coordination, and operational excellence, your work will directly impact the performance of the properties and the experience of our residents. We are looking for someone with a growth mindset, an eye for process improvement, and a passion for turning challenges into opportunities. This role is ideal for a detail-oriented, action-driven professional looking to learn, grow, and make a difference in a dynamic and supportive environment of real estate. Key Responsibilities & Functions Tenant & Vendor Communication: Serve as a point of contact for tenant and vendor needs, ensuring interactions reflect a Customer First attitude; respond to phone calls, voicemails, and emails promptly and professionally; handle after-hours and emergency on-call duties. Maintenance Coordination: Collaborate with the Senior Property Manager to ensure timely and high-quality maintenance services; bid, schedule, and follow up on all repair work, maintaining documentation in AppFolio; conduct move-in, move-out, and routine inspections for habitability and safety; assist with vendor insurance documentation coordination and ensure vendors are approved for work. Tenant & Rent Management: Support rent collection processes including delinquency follow-ups and rental agreement enforcement; prepare and manage related documentation for proceedings; help manage and verify rent rolls and tenant documentation. Administrative Operations: Submit invoices for A/P processing, track vendor payments, and manage related documentation; maintain complete and accurate tenant, vendor, and maintenance files in AppFolio; oversee key tracking systems and ensure organization; assist with scheduling appointments with prospective tenants, vendors, and internal teams. Technology & Efficiency Improvements: Use property management tools such as AppFolio for work order tracking, documentation, and calendar/task management; identify areas for process improvement through technology and workflow automation, including AI; stay current on industry-related systems and software updates. Collaboration & Compliance: Maintain a collaborative relationship with the Senior Property Manager and other departments; help ensure regulatory compliance, maintain clean and safe work areas, and support property safety practices; participate in internal initiatives to improve operations, documentation, and interdepartmental workflows. Skills & Competencies Problem Solving: Addresses challenges with creativity and resourcefulness Action-Oriented: Tackles daily operations with energy and a get-it-done mindset Communication: Clear, respectful, and consistent in both written and verbal interactions Calendar & Task Management: Keeps schedules and to-do lists on track with strong attention to detail Risk Awareness: Recognizes potential issues and takes proactive steps to mitigate them Customer Service Focus: Understands the importance of tenant retention and positive vendor relations Tech & AI Readiness: Comfortable using digital tools and exploring new platforms for efficiency Required Qualifications 2+ years of office experience in an office or administrative setting 3+ years of customer service experience in a fast-paced or high-volume environment Strong organizational and verbal/written communication skills Demonstrated ability to multitask and manage a full task list with prioritization Interest in real estate and pursuing a California Real Estate License within two years Comfort with emergent and high-pressure situations, including emergency response Proficiency in Microsoft Office Suite Preferred Qualifications Prior experience in property management, leasing, maintenance coordination, or inspections Familiarity with property management software, preferably AppFolio Understanding of rent collection processes, lease enforcement, and rental documentation Experience submitting A/P invoices and managing basic property-level reporting Basic knowledge of insurance documentation, work order labor tracking, or rental proceedings What we are looking for We want a driven, adaptable, and curious team player with a passion for supporting tenants, solving problems, and getting things done. You’ll do well in this role if you: Thrive in a fast-paced, ever-changing environment Are excited to explore new tools, including AI-powered platforms Believe in taking initiative and following through with excellence Want to build a long-term career in real estate through hands-on learning Value being part of a collaborative and supportive team Why join the Coastline Equity team? Coastline Equity is a people-first company dedicated to delivering exceptional property management services through equity, customer commitment, and constant innovation. When you join our team, you'll: Receive direct mentorship and real-time coaching Gain access to modern systems that support smarter work Be part of a culture that values growth and continuous learning Contribute to a company where "Equity for All," "Customer First," and "Growth & Innovation" are not just slogans They're how we operate every day Benefits Paid Time Off (PTO) Medical, dental, and vision insurance Life Insurance 401(k) plan Training & Development Seniority level Associate Employment type Full-time Job function Customer Service Industries: IT Services and IT Consulting Note: This description reflects the role without external prompts and extraneous UI elements. #J-18808-Ljbffr