Call Center Representative - Remote

Overview At Vision Innovation Partners, we exist to protect and restore vision. The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Respond to incoming calls efficiently and effectively with the highest level of quality service. Handle inbound calls with the goal of increasing business through customer satisfaction and retention. Handle online appointment requests. Excellent customer service and communication skills Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR) Bi-lingual (English/Spanish) preferred (but not necessary) Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. Perform various administrative functions and other duties/projects as assigned.

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The shift(s) we are currently hiring for: Monday through Friday 8:30AM - 5:00PMCandidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. PTO and holidays off We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employees will be provided with company computer and equipment.