medical receptionist

Job Description

Job Description

About the Role:

Join our dynamic team at David J Domenichini MD as a Medical Receptionist, where you will be the first point of contact for our valued patients. This exciting role combines administrative expertise with a passion for patient care in a welcoming environment.

About Us:

David J Domenichini MD has been serving the Bloomfield, CT community for over a decade, providing exceptional healthcare services with a personal touch. Our patients love us for our commitment to quality care and our dedicated staff, who create a supportive and positive workplace culture.

Responsibilities:

• Greet and check in patients with a friendly and professional demeanor.
• Manage phone calls, schedule appointments, and handle patient inquiries efficiently.
• Maintain accurate patient records and manage electronic health information systems.
• Assist with billing and insurance verification processes.
• Coordinate with medical staff to ensure smooth patient flow and communication.
• Handle administrative tasks such as filing, scanning, and managing office supplies.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality.
• Provide exceptional customer service to enhance patient satisfaction and experience.

Requirements:

• High school diploma or equivalent; additional certification in medical office administration is a plus.
• Proven experience in a medical office or healthcare setting preferred.
• Strong communication skills and a friendly, patient-focused attitude.
• Proficiency in electronic health record (EHR) systems and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Knowledge of medical terminology and insurance processes is beneficial.
• Willingness to learn and adapt to new technologies and procedures.

• Communication: Clear, polite verbal and written skills are essential for greeting visitors, answering phone calls, and taking accurate messages. 
  Homebase
• Customer Service: A welcoming, professional demeanor ensures guests feel valued and creates a strong first impression of the business. 
•   Multitasking: The ability to juggle phone calls, in-person inquiries, and administrative tasks simultaneously without losing composure.
• Organization: Strong time management and attention to detail help keep the front desk tidy, track schedules, and easily retrieve documents or messages.
• Technical Proficiency: Comfort with modern office tools, such as multi-line phone systems, booking software, email, and visitor management systems. 
  Including Insurance referrals , Prior Authorization submission.