Office Assistant I - MAC GI

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Join UPMC's MAC GI Physicians team as an Office Assistant, where you'll play an essential role in delivering a welcoming and efficient experience for patients. In this position, you will coordinate scheduling, manage patient information, and support daily front-office operations while collaborating with providers and clinical staff. Prior medical office or administrative experience is preferred to help you succeed in this fast-paced, patient-focused environment.This full-time position will work Monday through Friday, with shifts scheduled between the hours of 7:00am and 5:00pm. No holidays, evenings or weekends are required. Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.

• Schedule, coordinate, and reschedule patient's appointments.

• Relay necessary messages to staff and providers.

• Greet and register patients in a polite, prompt, helpful manner.

• Provide any necessary instructions/directions.

• Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

• Maintain clean, orderly waiting area including beverage area and reading materials.

• Prepare patient charts for upcoming appointments.

• Answer telephone, screens calls, takes messages, and provides information.

• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

• Complete necessary paperwork such as encounter forms and referrals.

• Use computer system to generate information necessary for billing.

• Answer questions regarding patient appointments and testing.

• Complies with all UPMC Health System policies and procedures.

• Maintain strict confidentiality related to medical records and other data.

• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required.

• 1 year work experience, preferably in a medical office setting.

• Knowledge of medical terminology preferred.

• Word processing and computer experience preferred.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran